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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Plan and build service value streams25%- Resource and capability management
  • 1. Buy vs build and sourcing strategies
    • 2. Planning and allocation
      - Service value system and value streams
      • 1. Designing value streams and workflows
        • 2. Core concepts and principles
          Topic 2: Deliver and transition services25%- Service delivery and operational practices
          • 1. Service integration and management
            • 2. Service operation and control
              - Service transition and change management
              • 1. Change enablement and release management
                • 2. Deployment and implementation
                  Topic 3: Support and improve services25%- Service support and incident management
                  • 1. Incident and problem management
                    • 2. Service desk and request fulfilment
                      - Performance measurement and improvement
                      • 1. Continual improvement practices
                        • 2. Metrics and monitoring
                          Topic 4: Create and develop services25%- Service design and development practices
                          • 1. Service components and architecture
                            • 2. Requirements definition and specification
                              - Quality assurance and validation
                              • 1. Testing and verification
                                • 2. Service level management

                                  >> Latest ITIL-4-CDS Exam Format <<

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q11-Q16):

                                  NEW QUESTION # 11
                                  A small food retail chain was created twenty years ago. At that time, stock management and point of sale (POS) software was developed and maintained by an internal IT team. Today the chain is using commercial software available off-the-shelf for stock management and POS. What is this situation an example of?

                                  Answer: C


                                  NEW QUESTION # 12
                                  A cross-functional team is designing a value stream to support the development of a new financial service. Some members of the team are suggesting that multiple value streams are needed. Which factor would MOST LIKELY influence the need for multiple value streams?

                                  Answer: A


                                  NEW QUESTION # 13
                                  Which concept is commonly applied to help organizations process and interpret unstructured text, with the aim to produce summaries or translations?

                                  Answer: A


                                  NEW QUESTION # 14
                                  A healthcare organization is implementing data analytics to analyze patient dat

                                  Answer: E


                                  NEW QUESTION # 15
                                  To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream. Which improvement is MOST LIKELY to improve the entire value stream?

                                  Answer: B


                                  NEW QUESTION # 16
                                  ......

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