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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Experience Cloud Basics | 8% | - Workspaces and site building tools - Key personas and user types - External account types and usage - Use cases and value of Experience Cloud |
| Topic 2: Sharing, Visibility, and Licensing | 17% | - License type selection and application - User and object visibility configuration - External account relationships - Security models and external user roles - Declarative sharing options |
| Topic 3: Templates and Themes | 10% | - Template packaging, export, and import - Theme customization and management - Template selection and application |
| Topic 4: Administration, Setup and Configuration | 25% | - Site setup and lifecycle management - Content security and access policies - Site maintenance and updates - Integration with Salesforce core features |
| Topic 5: User Creation and Authentication | 13% | - Self-registration and login setup - Identity and authentication providers - Guest user configuration and security |
| Topic 6: Adoption and Analytics | 5% | - Adoption tracking and metrics - Reporting and dashboard configuration - Engagement analysis |
| Topic 7: Branding, Personalization, and Content | 15% | - Knowledge article visibility and access - Salesforce CMS integration - Search configuration and capabilities - Customization in Experience Builder |
| Topic 8: Customization Considerations and Limitations | 7% | - Declarative vs programmatic customization - Scalability and performance considerations - Platform limits and constraints |
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NEW QUESTION # 72
Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.
Outside of Data Categories, what is another way UMS can control Knowledge article visibility?
Answer: A
NEW QUESTION # 73
Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broad digital transformation initiative.
In what three ways can Salesforce Partnership Management (PRM) help DF?
Choose 3 answers
Answer: A,B,D
Explanation:
Salesforce Partner Relationship Management (PRM) is a solution that helps you manage your partner lifecycle, from recruitment to enablement to co-selling. Some of the ways that Salesforce PRM can help DF are:
Automating partner onboarding process. You can use Salesforce PRM to create guided onboarding flows that automate tasks, approvals, and notifications for your partners.
Providing reports and dashboards access to partners. You can use Salesforce PRM to share reports and dashboards with your partners that show their performance, pipeline, and revenue.
Preventing channel conflict. You can use Salesforce PRM to assign leads and opportunities to your partners based on rules and criteria that ensure fair distribution and avoid duplication.
NEW QUESTION # 74
Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.
Which three things should BC in mind about unauthenticated or guestuser access?
Choose 3 answers
Answer: C,D,E
Explanation:
Three things that BC should keep in mind about unauthenticated or guest user access are A, B, and D.
Unauthenticated or guest useraccess is a feature that allows users to access your Experience Cloud site without logging in or registering. Unauthenticated or guest users have limited access and visibility to data in your Salesforce org, and they have some restrictions, such as:
* Guestuser external organization-wide defaults are always set to Private. This means that guest users cannot access any records that are owned by external users (such as Customer Community or Partner Community users) unless they are explicitly shared with them.
* Guest user can't access records via manual sharing. This means that guest users cannot access any records that are shared with them by using the Sharing button on the record detail page.
* Guest user can't be members of public groups or queues. This means that guest users cannot access any records that are shared with them by using public groups or queues as criteria.
NEW QUESTION # 75
Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?
Answer: A
Explanation:
This license type allows third-party staff to access cases, leads, opportunities, contracts, and custom objects on behalf of UMS customers. Partner Community users can also create cases from questions, escalate questions to cases, and view Knowledge articles. Partner Community users cannot access quotes or reports and dashboards.
NEW QUESTION # 76
Universal Containers (UC) wants to build a product registration site to allow guest users to register a product. The functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?
Answer: B
NEW QUESTION # 77
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