GCX-AI-GPE Authorized Exam Dumps - Exam GCX-AI-GPE Preparation

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Genesys GCX-AI-GPE Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Predictive Routing (GPR) Implementation	40%	- Data preparation and model training - Configuration and setup of GPR - Performance monitoring and reporting - Testing, validation, and deployment - Getting started and prerequisites
Topic 2: Predictive Engagement (GPE) Implementation	45%	- Setup and configuration basics - Defining customer segments and engagement strategies - Creating and managing action maps - Agent experience and real-time insights - Optimization and continuous improvement
Topic 3: AI Fundamentals in Genesys Cloud CX	15%	- Core AI concepts for customer engagement - AI architecture and integration within Genesys Cloud CX - Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q34-Q39):

NEW QUESTION # 34
Which report type allows users to compare queues using GPR with those using standard routing?
Response:

A. Skill-Based Routing Audit Log
B. Queue Comparison Report
C. Contact List Summary Report
D. Agent Schedule Adherence Report

Answer: B

NEW QUESTION # 35
Which of the following best defines an "outcome" in GPE?
Response:

A. A type of chatbot intent
B. A business goal such as a purchase or form submission
C. The agent assigned to a digital interaction
D. A visitor's last known location

Answer: B

NEW QUESTION # 36
Which features differentiate GPR from legacy queue-based routing?
(Choose two)
Response:

A. Uses agent ranks manually set by admins
B. Operates based solely on call duration
C. Relies on AI to predict best outcome
D. Supports continuous learning from outcomes

Answer: C,D

NEW QUESTION # 37
Which two components are evaluated in the Queue Impact View?
(Choose two)
Response:

A. Uplift score for selected KPIs
B. Queue size forecast
C. Routing method comparison
D. Cost per conversation

Answer: A,C

NEW QUESTION # 38
Which of the following is NOT a valid action in a GPE Action Map?
Response:

A. Trigger a webhook
B. Initiate a web chat
C. Launch a voice IVR
D. Display a content offer

Answer: C

NEW QUESTION # 39
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