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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 2: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 3: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 4: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 5: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 6: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 7: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Topic 8: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 9: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
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NEW QUESTION # 28
What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.
Answer: A
NEW QUESTION # 29
Customer use self-service through the portal and the chat assistant.
Choose the correct answer.
Answer: B
NEW QUESTION # 30
What are the names for the possible customer interactions and dialog options?
There are two correct answers.
Answer: B,C
NEW QUESTION # 31
The partner manager manages jobs in the crowd workforce marketplace.
Choose the correct answer.
Answer: A
NEW QUESTION # 32
What kinds of checkout processes are supported?
There are two correct answers.
Answer: C,D
NEW QUESTION # 33
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