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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Section	Objectives
Understand the digital product lifecycle in terms of the ITIL operating model	- Digital product lifecycle and value streams 1. Operating and improving digital products 2. Designing and delivering digital products
Understand how to contribute to achieving value with digital products	- Value creation in high-velocity IT 1. Customer and stakeholder value 2. Feedback loops and continual improvement
Understand how ITIL practices contribute to high-velocity IT	- Key ITIL practices for high-velocity environments 1. Service validation and testing 2. Business analysis 3. Deployment management 4. Information security management 5. Architecture management
Understand concepts regarding the high-velocity nature of digital enterprises	- Understand the concepts of high-velocity IT 1. The characteristics of high-velocity IT 2. Digital technology and digital organizations
Understand the importance of the ITIL guiding principles in a high-velocity IT environment	- Applying ITIL guiding principles 1. Optimize and automate 2. Focus on value

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New Peoplecert ITIL-4-HVIT Practice Questions | New ITIL-4-HVIT Exam Duration

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q40-Q45):

NEW QUESTION # 40
An organization has recently completed an urgent website upgrade because of customer complaints about response times. Customers are not happy with the upgrade because the new response times are not as fast as they expected they would be.
How should the 'business analysis' practice be utilized to prevent this situation from happening again?

A. By reviewing the 'definition of done' to ensure that response times are included
B. By ensuring that the organization's technology architecture is aligned with its product and service architecture
C. By establishing acceptance criteria in line with customer requirements
D. By collecting information from customers and other stakeholders to fully understand the requirements and environments

Answer: D

Explanation:
The business analysis practice focuses on understanding stakeholder needs, expectations, and context before solutions are defined or delivered. By systematically gathering and analysing information from customers and other stakeholders, the organization can ensure that requirements such as acceptable response times are clearly understood and accurately reflected in the solution design, preventing mismatches between delivered outcomes and customer expectations.

NEW QUESTION # 41
How can the 'business analysis' practice contribute to a loosely coupled system architecture?

A. By aligning service levels with consumer expectations
B. By defining the minimal viable requirements for the product
C. By translating user needs into requirements for each component
D. By designing how the components of the solution interact

Answer: C

Explanation:
The business analysis practice contributes to a loosely coupled system architecture by translating user needs into requirements for each component, ensuring components are designed with clear boundaries and interoperability, which supports loose coupling.

NEW QUESTION # 42
An organization is experiencing significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?

A. By making difficult decisions for the teams and providing step-by-step guidance
B. By creating detailed plans that predetermine how to approach large changes
C. By encouraging widespread changes that involve the teams starting from scratch
D. By encouraging the practising of routines to unlearn old habits and learn new ones

Answer: D

Explanation:
Toyota Kata focuses on developing adaptive thinking and continuous improvement through structured routines and coaching. By encouraging the practice of routines, managers help employees gradually shift from old working habits to new ones in Agile and DevOps environments. This iterative learning approach supports behavior change through repetition, reflection, and experimentation rather than rigid planning or directive control.

NEW QUESTION # 43
A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager

A. 3 and 4
B. 1 and 4
C. 1 and 2
D. 2 and 3

Answer: C

Explanation:
Value realization is shown when the CRM directly supports business goals. Using data analytics to sell more products (1) increases revenue, and sending quick, personalized responses to enquiries (2) improves customer experience. These directly demonstrate value creation for the sales team.

NEW QUESTION # 44
An organization wants development teams to receive fast feedback about design flaws and security weaknesses as early as possible in the software lifecycle.
Which approach BEST supports this?

A. Shift left
B. Post-implementation review
C. Chaos engineering
D. Service level agreement monitoring

Answer: A

Explanation:
Shifting left means moving testing, security, and quality activities earlier in the development flow.
Defects found early are far cheaper and quicker to correct, and early feedback prevents flawed work from progressing through the value stream, supporting both fast development and assured conformance.

NEW QUESTION # 45
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