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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Topic 2: Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Topic 3: Service Request Management	- Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes - Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management
Topic 4: Oracle Fusion Service Overview	- Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control - Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components
Topic 5: Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Topic 6: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q12-Q17):

NEW QUESTION # 12
Which two steps are needed to create a new business object in Digital Customer Service?

A. Assign the new business object to a new component.
B. Map a Visual Builder Cloud Service business object to the object API.
C. Assign object access roles to an administrative user.
D. Assign the new business object to a page.

Answer: B,C

NEW QUESTION # 13
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select the task Manage Service Request Categories.
B. Select Create Category > Create Child Category.
C. Complete Category Name.
D. Check the Active flag.
E. Select Create Category > Create Top-Level Category.
F. Select Status = "Active".
G. Select Service Catalog in Functional Areas.

Answer: A,B,E,F

NEW QUESTION # 14
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. Multiple users cannot use your sandbox at the same time.
B. You can set a second sandbox as Active at the same time in order to begin working on another new object.
C. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
D. Your changes are isolated and do not impact other users' configuration environments or the production environment.

Answer: C,D

NEW QUESTION # 15
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A. You must retrieve large volumes of data through a REST API endpoint.
B. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
C. You can download large volumes of SR data from the Analytics interface.
D. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.

Answer: B,C

NEW QUESTION # 16
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
B. Make them available externally to customers via My Digital Customer Service (DCS).
C. Make them available to employees and agents via My Knowledge.
D. Make them available to external users by giving them access to the internal "My Knowledge" page.
E. Make them available internally to agents as part of the Service Request Knowledge Panel.

Answer: A,B,C

NEW QUESTION # 17
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