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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Operational Procedures	21%	- Safety and compliance 1. Environmental controls 2. Workplace safety procedures 3. Privacy and regulatory compliance - IT service management 1. Backup and recovery processes 2. Disaster recovery planning 3. Documentation and change management - Communication and professionalism 1. Incident reporting 2. SLA management 3. Customer service techniques
Operating Systems	28%	- Windows installation, configuration, and management 1. Windows 10/11 features and settings 2. File systems, partitions, and storage management 3. Device drivers and system updates 4. Command-line tools and scripting - Mobile operating systems 1. Android and iOS configuration 2. Mobile device management 3. App installation and security settings - macOS, Linux, and Chrome OS basics 1. System configuration and maintenance 2. Installation and navigation 3. Command-line operations
Software Troubleshooting	23%	- Mobile device troubleshooting 1. App and OS update failures 2. Performance and battery problems 3. Connectivity and synchronization issues - Operating system issues 1. Update and driver failures 2. System crashes and performance issues 3. Boot errors and startup problems - Application and security troubleshooting 1. Security-related issues and fixes 2. Installation and compatibility problems 3. Application crashes and errors
Security	28%	- Network and application security 1. Encryption technologies 2. Firewalls and security appliances 3. Wireless security protocols - Security fundamentals 1. Permissions and access control 2. Zero Trust concepts 3. Authentication and authorization - Threats and mitigation 1. Social engineering prevention 2. Malware types and removal 3. Data protection and disposal

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q185-Q190):

NEW QUESTION # 185
A technician is mapping an SMB share using the command line. Which of the following commands should the technician use?

A. robocopy
B. cd
C. nslookup
D. net use
E. chkdsk

Answer: D

Explanation:
The net use command is used to map SMB network shares from the command line.

NEW QUESTION # 186
The battery on a user's smartphone discharges quickly when the user travels. The smartphone was replaced two weeks ago. Which of the following should a technician do first?

A. Ensure that the charging port is working as expected
B. Look for applications that are reporting the highest utilization
C. Provide an external battery to extend the usage time
D. Replace the battery with a higher capacity option

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
High battery drain is often due to apps running in the background or using GPS during travel. Thefirst stepshould always be tocheck battery usage statisticsto see if an application is misbehaving.
FromAll-in-One Exam Guide:
"Travel conditions can increase app activity, especially navigation or social media. Check app battery usage before assuming hardware faults."

NEW QUESTION # 187
Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.
INSTRUCTIONS
Quarantine and configure the appropriate device(s) so that the users' audio issues are resolved using best practice procedures.
Multiple devices may be selected for quarantine.
Click on a host or server to configure services.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Answer:

Explanation:
See Explanation below for complete solution.
Explanation:
Host 2, Host 3, Host 4 , Host 5 ,Host 6, Host 7, Host 8 , Media Server - Stop All unwanted and malicious service (Persistance.j1zpxn Installer Service) from all the listed host and Media servers Refer screenshot below on the required service started/stopped on host2, same service to be started and stopped across all host servers.

A screenshot of a computer AI-

A screenshot of a computer AI-

NEW QUESTION # 188
SIMULATION 5
Welcome to your first day as a Fictional Company, LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
INSTRUCTIONS
Click on individual tickets to see the ticket details, and view applicable attachments to determine the problem.
Select the appropriate issue from the 'Issue' drop-down menu. Then, select the most efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the 'Verify/Resolve' drop-down menu.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Answer:

Explanation:
Ticket #8675309
Limited network connectivity
Update network drivers
ipconfig
The ticket indicates "Internet Down," which aligns with limited network connectivity. Updating the network drivers is the most efficient fix when connectivity is lost due to adapter or driver issues.
Using ipconfig verifies proper IP configuration after the driver update to confirm restored connectivity.
Ticket #8675310
Limited network connectivity
Refresh DHCP
ipconfig /renew
A small yellow triangle in the taskbar indicates limited connectivity, commonly caused by an invalid or missing IP address from DHCP. Refreshing DHCP forces the system to request a new IP configuration. Using ipconfig /renew verifies that the client successfully obtains a valid IP address and restores network access.

NEW QUESTION # 189
A user's workstation was infected with a newly discovered virus that the AV system detected.
After a full virus scan and a workstation reboot, the virus is still present in the OS. Which of the following actions should the user take to remove the virus?

A. Run the operating system update process.
B. Enable the system firewall.
C. Use bootable antivirus media to scan the system.
D. Download software designed to specifically target the virus.

Answer: C

NEW QUESTION # 190
......

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