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| Section | Objectives |
|---|---|
| Topic 1: Experience Site Configuration | - Site creation and setup - Navigation and structure configuration - Templates and branding |
| Topic 2: Analytics and Optimization | - Adoption and performance metrics - Experience Cloud reporting and dashboards |
| Topic 3: Security and Access | - Profiles, permission sets, and roles in Experience Cloud - User authentication and login methods - Sharing models and data visibility |
| Topic 4: Collaboration and Engagement | - Case management in Experience Cloud - Chatter and community engagement features |
| Topic 5: Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
| Topic 6: Experience Personalization | - Content personalization strategies - Audience targeting and segmentation - Salesforce CMS integration |
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NEW QUESTION # 37
What are two ways a question can be escalated to a case?
Choose 2 answers
Answer: A,B
Explanation:
A question can be escalated to a case in two ways:
* Manually by a moderator selecting ''Escalate to Case'' in the Feed. A moderator is a user who has permission to manage content on your site. A moderator can escalate a question to a case by clicking on the ''Escalate to Case'' action in the Feed menu of the question post.
* Automatically via process Builder by meeting specified criteria. Process Builder is a tool that allows you to automate business processes based on criteria and actions. You can use Process Builder to create a process that escalates a question to a case when certain criteria are met, such as number of comments, number of likes, or time elapsed.
NEW QUESTION # 38
Cloud Kicks has noticed its new Experience Cloud site is taking a long time to load.
Which tool should the system administrator use to troubleshoot the problem?
Answer: A
Explanation:
To troubleshoot the problem of the site taking a long time to load, the system administrator should use Salesforce Community Page Optimizer. This is a tool that analyzes the performance of an Experience Cloud site and provides recommendations for improving the page load time. The tool checks for issues such as component density, image size, caching settings, and network latency.
NEW QUESTION # 39
Universal Containers (UC) maintains multiple customer experiences, but only one profile for No customer has access to more than one experience Which two steps should the UC admin taka to grant access to each customer?
Choose 2 answers
Answer: A,B
Explanation:
Two steps that the UC admin should take to grant access to each customer are B and C. To grant access to an Experience Cloud site, you need to assign a license type, a profile, and a permission set to each user. A license type determines what features and functionality a user can access on the site. A profile determines what objects and fields a user can see and edit on the site. Apermission set determines what additional permissions and settings a user can have on the site. To assign a profile and a permission set for a given experience, you need to select them from the drop-down menus in the Admin Workspace of your Experience Builder tool.
NEW QUESTION # 40
AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.
What should AW Computing do to accomplish this goal?
Answer: C
Explanation:
To create a site that gives customers access to Knowledge articles and peer-to-peer conversations, AW Computing should use the Customer Service template. The Customer Service template is a pre-built site thatincludes features such as Knowledge, Chatter, Cases, and Topics. AW Computing can use this template to provide self-service options to its customers, such as browsing orsearching for articles, posting or answering questions, creating or viewing cases, andfollowing or filtering topics. This can help AW Computing reduce the number of calls to its support organization.
NEW QUESTION # 41
By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?
Answer: D
Explanation:
Data Category Visibility allows you to control which Knowledge articles are visible to which users based on data categories anduser roles, permission sets, or profiles. You can assign data category visibility at different levels, such as the org-wide default, the role hierarchy, or the permission set.
NEW QUESTION # 42
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