ITIL-4-CDS Vce Exam - ITIL-4-CDS Reliable Test Cram

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
Service Performance and Measurement- Continual improvement
  • 1. Feedback loops and reporting
    • 2. Improvement models and practices
      - Metrics and KPIs
      • 1. Service level metrics
        • 2. Performance indicators alignment
          Organizational Structure and Service Value System- Service value chain integration
          • 1. Design and transition considerations
            • 2. Plan, improve, engage activities
              - ITIL Service Value System (SVS)
              • 1. Governance and value co-creation concepts
                • 2. Guiding principles application
                  Value Streams and Service Delivery- Workflow optimization
                  • 1. Lean principles in service delivery
                    • 2. Eliminating waste in processes
                      - Value stream mapping
                      • 1. Incident-to-resolution value streams
                        • 2. Design-to-transition value streams
                          Team Collaboration and Shift-Left Approach- Collaborative practices
                          • 1. Cross-functional teamwork
                            • 2. Agile and DevOps integration
                              - Shift-left principles
                              • 1. Knowledge management empowerment
                                • 2. Early resolution of incidents
                                  ITSM Practices in Create, Deliver and Support- Incident Management
                                  • 1. Incident lifecycle and resolution
                                    - Problem Management
                                    • 1. Root cause analysis and prevention
                                      - Service Desk
                                      • 1. User support and communication channels
                                        - Change Enablement
                                        • 1. Change control and risk assessment
                                          - Service Level Management
                                          • 1. SLAs and service expectations

                                            >> ITIL-4-CDS Vce Exam <<

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                                            Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q43-Q48):

                                            NEW QUESTION # 43
                                            An organization is writing its test strategy in order to define the test levels and test types that are in scope for testing. In the past, the organization has experienced service disruptions after some releases of a particular application. These disruptions were happening because the application caused other applications to generate errors.
                                            Which test level should the organization focus on to address this weakness?

                                            Answer: A


                                            NEW QUESTION # 44
                                            In ITIL 4, which practice is primarily responsible for defining, assessing and developing the roles, competencies and capabilities needed for effective service value streams?

                                            Answer: C


                                            NEW QUESTION # 45
                                            An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.

                                            Answer: C


                                            NEW QUESTION # 46
                                            A service desk manager is creating a job profile for a service desk team lead. The following requirements have been identified: Ability to use company processes and tools, Leadership skills, Knowledge of service desk objectives. What is the MOST important additional requirement for the job profile?

                                            Answer: B


                                            NEW QUESTION # 47
                                            Which concept is commonly applied to help organizations process and interpret unstructured text, with the aim to produce summaries or translations?

                                            Answer: D


                                            NEW QUESTION # 48
                                            ......

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