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| Section | Weight | Objectives |
|---|---|---|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Testing | 11% | - Validate and test designs
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
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NEW QUESTION # 108
During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reports using the global search bar. What should be done to improve their experience?
Answer: A
NEW QUESTION # 109
A UX Designer has completed usability testing on a newly designed case management system and has gathered many observations from the test participants. What should the UX Designer consider while presenting the findings?
Answer: B
Explanation:
The correct answer is A. Be specific about the issues testers encountered, as stated in the uploaded study guide.
Usability findings become actionable when stakeholders understand exactly what happened, where it happened, and how it affected the participant's ability to complete the task. Specific descriptions therefore provide a stronger basis for design and development decisions than vague observations such as "users found the page confusing." Option B recommends excluding issues merely because they were already known. Existing problems encountered again during testing can still be meaningful evidence about their impact on users, so selectively omitting them would weaken the representation of the session.
Option C proposes identifying participants by name. The study guide does not support that approach; participant identities are not necessary for communicating the usability problem itself.
The broader testing principle is to translate observations into precise findings that the product team can understand and act upon. A specific finding connects the observed problem to the relevant part of the experience rather than leaving stakeholders to interpret ambiguous research notes.
Accordingly, the study guide prioritizes clear, concrete reporting of encountered issues.
Study Guide reference/topics: Usability Testing, reporting findings, research observations, actionable UX findings, Testing.
NEW QUESTION # 110
Which step should a UX Designer take to create and deliver responsible and transparent AI technology?
Answer: A
Explanation:
The correct answer is A. Provide clear explanations of AI predictions or recommendations. The study guide explicitly keys this response as the action associated with responsible and transparent AI.
The wording of the question places emphasis on transparency. A transparent AI experience should help the person interacting with the system understand what the AI is presenting rather than simply exposing an unexplained prediction or recommendation.
Option A directly addresses that requirement by communicating an explanation alongside the AI output. In UX terms, this gives the user more context for interpreting the system's recommendation and makes the interaction less opaque.
Option B emphasizes collecting a maximum amount of user data. Regardless of whether additional data might support personalization, that choice does not directly satisfy the transparency requirement being tested in the guide.
Option C describes an internal demonstration or education session. That could inform employees about AI, but it does not make the actual user-facing AI prediction or recommendation more understandable.
The guide therefore distinguishes between organizational activity around AI and transparency within the user experience itself. The appropriate design step is to make AI-generated outcomes understandable to the person receiving them.
Study Guide reference/topics: Responsible AI, transparency, explainability, AI recommendations, Human- Centered Design.
NEW QUESTION # 111
Cloud Kicks is displaying Knowledge articles on a site with a colored background. A UX Designer is asked to evaluate Web Content Accessibility Guidelines (WCAG) level AA for normal text.
What is the minimum color contrast ratio that would pass these guidelines?
Answer: A
Explanation:
According to the Web Content Accessibility Guidelines (WCAG) 2.1, the minimum color contrast ratio for normal text is 4.5:11. This means that the difference in brightness (luminance) between the text color and the background color should be at least 4.5 times. This ensures that the text is readable by people with moderately low vision, color deficiencies, or contrast sensitivity1. The contrast ratio can be calculated using the formula:
L2+0.05L1+0.05
where L1 is the relative luminance of the lighter color and L2 is the relative luminance of the darker color2. The relative luminance is a value between 0 and 1, where 0 is black and 1 is white2. The contrast ratio can range from 1:1 (white on white) to 21:1 (black on white)2.
The contrast ratio requirement for normal text is lower for larger text or bold text, as they are easier to read at lower contrast. For large text (18 point or 14 point bold), the minimum contrast ratio is 3:11. For graphics and user interface components, such as form input borders, the minimum contrast ratio is also 3:13. For level AAA conformance, the minimum contrast ratio for normal text is 7:1 and for large text is 4.5:11.
To evaluate the color contrast ratio of a site, there are various tools available, such as the Contrast Checker or the Contrast Ratio tool. These tools allow users to enter the text color and the background color and see the contrast ratio and whether it meets the WCAG guidelines. They also provide suggestions for improving the contrast ratio if needed.
Understanding Success Criterion 1.4.3: Contrast (Minimum)
Contrast Ratio - WCAG Color Contrast Checker
WebAIM: Contrast Checker
WCAG: Accessible colour and contrast ratios
Contrast ratio - WCAG WG
NEW QUESTION # 112
Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography'
Answer: A
Explanation:
To create visual consistency with regard to alignments, grids, spacing, and typography, the part of the Salesforce Lightning Design System (SLDS) that should be used is utility classes. Utility classes are CSS classes that provide common styling properties, such as margins, paddings, borders, colors, fonts, and text alignments. Utility classes can be applied to any HTML element to quickly and easily adjust its appearance and layout. Utility classes follow the BEM (Block Element Modifier) naming convention, which makes them easy to read and understand. Utility classes can help the designer to create visual consistency across the Lightning components and pages, without writing custom CSS or overriding the component blueprints.: Utility Classes | Lightning Design System : UX Designer Certification Prep: Designing with Lightning Design System | Trailhead
NEW QUESTION # 113
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