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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Leadership and Renewals Process	30%	- End-to-end renewals motion and account team collaboration - Upsell / cross-sell opportunity identification - Risk assessment at T-9, T-6, T-3 milestones - Quote development, exceptions and order processing
Topic 2: Cisco Tools and Processes	15%	- Contract management and entitlement verification - CCW, renewal tools and automation - Smart Accounts and licensing frameworks - Renewal workflows and escalation procedures
Topic 3: Customer Success Foundation	20%	- Health Index and success metrics - Success Plan components and RM responsibilities - RM role, tasks and RACI framework - Recurring revenue financial terms
Topic 4: Business Acumen	35%	- Financial terms: CAPEX, OPEX, procurement models - Evaluate customer products and business alignment - Value communication and tool usage - Available To Renew, contract value and renewal types

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Cisco Renewals Manager Sample Questions (Q105-Q110):

NEW QUESTION # 105
What are two common benefits of an Enterprise Agreement? (Choose two.)

A. provides perpetual licenses for hardware
B. provides free technical support for all software
C. licenses available across the entire organization
D. simplified license management by providing a single agreement to cover an organization
E. allows customers to pick and choose the software features

Answer: C,D

NEW QUESTION # 106
Which approach should be applied when renewing a quote?

A. Solutions led approach
B. Reward led approach
C. Product led approach
D. Concerns led approach

Answer: A

NEW QUESTION # 107
Which action should a Renewals Manager take first?

A. Assign an RS to priority accounts
B. Meet the customer and perform a renewals diagnosis
C. Download contract data and develop a renewals strategy
D. Meet and confirm the AM, CSS, CSM and their resources

Answer: C

Explanation:
the first action that a Renewals Manager should take is to download contract data and develop a renewals strategy, which involves:
Using tools such as TPV, icebreaker, or CCW-R to access and analyze contract data Segmenting contracts based on their size, complexity, expiration date, product coverage, etc.
Defining objectives, actions, timelines, and resources for each segment Aligning with the account team on the renewals strategy and value proposition

NEW QUESTION # 108
How does the Lifecycle Advantage (LCA) program enhance the renewal process?

A. automates renewal notifications, initiates early conversations, and ensures consistency and personalization
B. standardizes renewals, removing all personalization
C. eliminates the need for renewals, focusing only on acquiring new customers
D. initiates renewal talks after service and software expiry

Answer: A

NEW QUESTION # 109
What is the key implication on-time renewals have for an IT provider company?

A. Recurring business is preserved
B. Incentives will be paid
C. Improved customer satisfaction
D. No major impact if sales are on plan

Answer: A

NEW QUESTION # 110
......

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