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Salesforce Service-Cloud-Consultant exam is designed to test the knowledge and skills of professionals who work in the customer service industry and are looking to specialize in Salesforce's Service Cloud platform. Service-Cloud-Consultant exam is intended for individuals who have experience with Salesforce and are looking to obtain the Salesforce Certified Service Cloud Consultant certification. Service-Cloud-Consultant exam covers a wide range of topics, including service cloud automation, customer management, and service analytics.

Service-Cloud-Consultant Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Salesforce Service-Cloud-Consultant Exam Dumps will include the following topics:

Knowledge Channels 9%
Contact Center Analytics 5%
Industry Knowledge 22%
Integration and Data Management 6%
Case Management 11%
Service Cloud Solution Design 19%

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To pass the Salesforce Service-Cloud-Consultant Exam, candidates should have a thorough understanding of Salesforce Service Cloud features and functionality. They should also have experience in implementing and configuring Service Cloud solutions, including case management, knowledge management, and service console. Candidates should also have experience in designing and implementing complex business flows and integrations using Salesforce Service Cloud.

Salesforce Certified Service cloud consultant Sample Questions (Q194-Q199):

NEW QUESTION # 194
Cloud Kicks has recently started using Entitlements within its support process. Service agents are selecting entitlements with similar names that are incorrectly associated with the account assigned on the case.
What should a consultant recommend to meet the requirements and help service agents?

A. Enable lookup filters.
B. Set OWD sharing to Private.
C. Configure a Quick Action.

Answer: A

Explanation:
Lookup filters can be used to restrict the Entitlements that service agents can select based on specific criteria, such as the account associated with the case. By enabling lookup filters, Cloud Kicks can ensure that agents are only presented with relevant entitlements, reducing the risk of selecting incorrect entitlements and improving the support process's efficiency.

NEW QUESTION # 195
Cloud Kicks (CK) recently implemented Knowledge Centered Support to improve the expertise of its agents. The pilot focused on creating articles for the most common support topics. After the pilot, customer satisfaction has improved and average call time has decreased. To continue improving KPIs, CK wants to know where to focus its efforts next.
Which Knowledge dashboard should a consultant use?

A. Top Articles sorted descending
B. Most Revised Articles
C. Most Linked Articles
D. Search Activity Gaps

Answer: C

NEW QUESTION # 196
UC wants to provide its 20 million customers with a portal where they can: Submit inquires, Monitor the status of those inquiries, and View their contact information. To meet these requirements, which type of portal license would be most appropriate for the customers?

A. Enterprise admin
B. Sites
C. Service Cloud portal (Customer Community)
D. Partner portal

Answer: B

NEW QUESTION # 197
Metrics show that Universal Containers has a high call abandonment rate Which two strategies should a consultant recommend?
Choose 2 answers

A. Use Assignment rules and case queues.
B. Add additional agents to lower average hold time.
C. Simplify the interactive voice response (IVR) tree.
D. Set up Email-to-Case.

Answer: B,C

NEW QUESTION # 198
Which document should be created to support the initial planning phase of an implementation project? (Choose 2)

A. Solution design document
B. Requirements traceability matrix
C. Project kickoff presentation
D. Project milestones

Answer: C,D

NEW QUESTION # 199
......

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