Latest Valid 1Z0-1064-26 Cram Materials–First-Grade Reliable Test Review for 1Z0-1064-26: Oracle Fusion Service 2026 Implementation Professional

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Managing and Extending Service Requests- Application Composer extensions
  • 1. Custom objects and fields
    • 2. Object workflows
      • 3. Groovy scripting for business logic
        - Service Request configuration and lifecycle management
        • 1. Scheduled processes and automation
          • 2. SR outcomes and resolutions
            • 3. User and role management
              • 4. Service catalog and category hierarchy
                • 5. Profile options and system configuration
                  Topic 2: Notifications, Emails, and Interactions- Notifications and collaboration
                  • 1. Internal collaboration tools
                    • 2. In-app notifications
                      - Email processing
                      • 1. Inbound/outbound email channels
                        • 2. Email templates and interaction tracking
                          Topic 3: Productivity and Contact Center Tools- Agent productivity tools
                          • 1. Hotkeys and shortcuts
                            • 2. Dashboards and analytics
                              • 3. SmartText configuration
                                Topic 4: Data Migration and Integration- Data import/export
                                • 1. FBDI import
                                  • 2. Import Management tool
                                    Topic 5: Work Assignment and Routing- Omnichannel routing
                                    • 1. Cross-channel workload distribution
                                      • 2. Work starvation prevention
                                        - Queues and assignment rules
                                        • 1. Agent capacity and availability
                                          • 2. Queue configuration
                                            • 3. Assignment rules based on SR attributes
                                              Topic 6: Computer Telephony Integration (CTI)- Telephony integration setup
                                              • 1. Screen pop functionality
                                                • 2. Redwood CTI toolbar setup
                                                  • 3. Call flows configuration
                                                    Topic 7: Redwood UX and AI Features- Redwood interface configuration
                                                    • 1. Workflow implementation platform
                                                      • 2. Activities timeline
                                                        - AI capabilities
                                                        • 1. Knowledge recommendations
                                                          • 2. SR classification AI
                                                            Topic 8: Customer Entitlements and Action Plans- Action Plans
                                                            • 1. Action plan templates
                                                              • 2. Execution within service requests
                                                                - Entitlements and SLAs
                                                                • 1. Notifications and performance tracking
                                                                  • 2. Milestones and operating calendars
                                                                    • 3. Coverage and service tiers
                                                                      Topic 9: Digital Customer Service and Chat- Digital Customer Service (DCS)
                                                                      • 1. UI themes and branding
                                                                        • 2. Embedding Fusion Service in external apps
                                                                          - Chatbot and automation
                                                                          • 1. Virtual assistant configuration

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                                                                            Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q35-Q40):

                                                                            NEW QUESTION # 35
                                                                            Milestones are not getting applied to service requests in the customer environment.
                                                                            Identify three causes.

                                                                            Answer: B,C,D


                                                                            NEW QUESTION # 36
                                                                            Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

                                                                            Answer: A,D


                                                                            NEW QUESTION # 37
                                                                            To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
                                                                            Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

                                                                            Answer: C


                                                                            NEW QUESTION # 38
                                                                            Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
                                                                            Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

                                                                            Answer: A,B,C,D,F


                                                                            NEW QUESTION # 39
                                                                            Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
                                                                            What is the cause of this new behavior?

                                                                            Answer: C


                                                                            NEW QUESTION # 40
                                                                            ......

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