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SAP C-BCSCX-2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	SAP Certified Associate - Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C-BCSCX-2502
Available Languages:	English
Exam Duration:	60 minutes
Exam Price:	$200 USD
Certificate Validity Period:	SAP certification stays valid for the current solution release
Real Exam Qty:	30
Passing Score:	70%
Related Certifications:	SAP Customer Experience Solutions SAP Certified - Positioning SAP Business Suite
Exam Format:	Scenario-Based, Multiple Choice, Multiple Response
Sample Questions:	SAP C-BCSCX-2502 Sample Questions
Exam Way:	Online proctored exam or test center delivery
Pre Condition:	Basic understanding of SAP Business Suite and customer experience concepts is recommended
Official Syllabus URL:	https://learning.sap.com/certifications

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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q28-Q33):

NEW QUESTION # 28
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By focusing on back-end service operations
B. By executing marketing campaigns for product service
C. By connecting and delivering data from the value chain and process flow
D. By providing a dedicated self-service experience as a forecast

Answer: C

NEW QUESTION # 29
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Advanced Segmentation
B. Smart Analytics
C. Processing Leads and Opportunities
D. Automation Programs
E. Web Page Creation and Generation

Answer: A,B,D

NEW QUESTION # 30
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. Al capabilities empower sales & marketing analysts to accelerate decisions.
B. Business process analysis is available out-of-the-box.
C. SAP Build can be used to create custom apps.
D. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
E. SAP Integration Suite is available to integrate applications.

Answer: A,C,E

NEW QUESTION # 31
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

A. Quote to Order
B. Opportunity to Quote
C. Lead to Opportunity
D. Source to Pay
E. Hire to Retire

Answer: A,B,C

NEW QUESTION # 32
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Sales Cloud Version 2
B. SAP Business Technology Platform
C. SAP Commerce Cloud
D. SAP Service Cloud Version 2

Answer: C

NEW QUESTION # 33
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