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NEW QUESTION # 79
A MedTech customer is looking to track surgical case visits for reps to sell their products, leveraging Intelligent Sales. Which object should a consultant configure to track this visit type?
Answer: C
Explanation:
In Intelligent Sales, the standard Visit object is used to record, schedule, and track rep visits for surgical cases, cycle counts, and product demonstrations. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Work Type) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - Agentforce Health architecture and implementation
NEW QUESTION # 80
Bloomington Caregivers would like to display patient information from both Salesforce standard objects and data from an external system.
Which three Health Cloud features should a consultant recommend the company use to display this on the patient record page?
Choose 3 answers
Answer: A,C,D
Explanation:
Step-by-Step Explanatio n:
Health Cloud Best Practice for Displaying Internal and External Data:
FlexCards (part of OmniStudio) can display data from multiple sources in a unified view on a patient record.
Integration Procedures connect to external systems and bring in data (e.g., from EHRs or other sources).
DataRaptors extract and transform Salesforce data for display and use in FlexCards.
Salesforce Documentation Reference:
"FlexCards can display internal Salesforce data and call Integration Procedures or DataRaptors to bring in external or standard object data."
- OmniStudio Standard Guide
"Integration Procedures are used to retrieve and update data from external systems and can be invoked directly from FlexCards or OmniScripts."
- OmniStudio Integration Procedures
"DataRaptors map Salesforce data to and from FlexCards and Integration Procedures, enabling seamless display of patient information."
- OmniStudio DataRaptors
Other Options:
Salesforce Flows: Good for automation but not for real-time display of combined external and internal data on record pages.
Visualforce Pages: Legacy solution, not recommended for modern Health Cloud patient page display, and does not natively integrate with OmniStudio tools.
Reference:
OmniStudio Standard Guide
OmniStudio Integration Procedures
OmniStudio DataRaptors
NEW QUESTION # 81
Bloomington Caregivers has decided to expand its Health Cloud implementation to include a Crisis Support Center. Which two steps should an administrator take as part of the implementation?
Answer: B,D
Explanation:
Deploying Crisis Support Center requires assigning the Health Cloud Crisis Support Center Management PSL to agents and customizing the prebuilt Crisis Center Intake Flow to match protocol. From a deployment perspective, the configuration must be activated, licensed, permissioned, or migrated in the correct sequence so that the functionality is available to users without weakening the organization ' s existing security and governance controls. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Review and modify the Crisis Center Intake flow in Flow Builder to meet requirements.; Assign users the Health Cloud Crisis Support Center Management permission set license.) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Deploy - Agentforce Health architecture and implementation
NEW QUESTION # 82
Bloomington Caregivers has replaced its legacy Contact Center application with Health Cloud. During user acceptance testing (UAT), the call center team is reporting differences between current Identity Verification business processes and what was built in Health Cloud. The call center manager has requested the following changes: - Birth Date be available in results and as an optional verifier, but no longer required for verification purposes - Add ' Bloomington ID ' , a custom field on Account, to search results and as a required verifier What should a consultant do to meet these requirements?
Answer: A
Explanation:
Identity Verification Process Field records determine whether a field appears in search results and whether it is a required or optional verifier. Birth Date should be changed from Required Verifier to Optional Verifier, while Bloomington ID needs separate Result Field and Required Verifier configurations so it appears in results and must be validated. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements () against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - Reporting
NEW QUESTION # 83
A UX designer wants to change the formatting of an OmniStudio FlexCard field element to have a font of Times New Roman with a red color. What are two ways the designer should make the changes?
Answer: B,D
Explanation:
FlexCard field appearance can be changed through the Field Style/Style controls or by applying custom CSS.
The style controls are appropriate for declarative properties such as font family and text color, while custom CSS provides additional presentation control when the standard designer properties are insufficient.
OmniStudio separates presentation, guided interaction, Salesforce data access, and server-side orchestration through FlexCards, OmniScripts, DataRaptors/Data Mappers, and Integration Procedures. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Make edits to Field Style.; Write custom CSS.) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - OmniStudio
NEW QUESTION # 84
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