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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integration Across SAP CX and SAP Business Suite- Integration with SAP S/4HANA and SAP Business Technology Platform
  • 1. Data flow between CX and ERP systems
    • 2. End-to-end process integration
      Topic 2: Customer Data, Analytics, and Experience Management- Customer identity and consent management
      • 1. Data-driven customer engagement
        • 2. Personalization and analytics use cases
          Topic 3: Positioning SAP Customer Experience Solutions- Business value positioning of SAP CX
          • 1. Omnichannel customer engagement
            • 2. Customer experience transformation scenarios
              Topic 4: Understanding the SAP Customer Experience Portfolio- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data)
              • 1. Solution capabilities and value propositions
                • 2. Use cases across customer journey

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                  SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q19-Q24):

                  NEW QUESTION # 19
                  What are some of the actions you can perform using SAP Emarsys?
                  Note: There are 2 correct answers to this question.

                  Answer: A,B


                  NEW QUESTION # 20
                  Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

                  Answer: D


                  NEW QUESTION # 21
                  Which SAP CX solution would you position to process customer issues?

                  Answer: B


                  NEW QUESTION # 22
                  Which feature is available in SAP Commerce Cloud?

                  Answer: A


                  NEW QUESTION # 23
                  What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
                  Note: There are 3 correct answers to this question

                  Answer: B,C,D


                  NEW QUESTION # 24
                  ......

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