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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Operations Processes and Systems- Process design and analysis
  • 1. Input–transformation–output model
    • 2. Types of operations: manufacturing and services
      - Four Vs of operations
      • 1. Visibility
        • 2. Variation in demand
          • 3. Volume
            • 4. Variety
              Topic 2: Operations Strategy and Performance- Order winners and order qualifiers
              • 1. Competitive positioning through operations capability
                - Operations strategy development
                • 1. Top-down vs bottom-up strategy perspectives
                  • 2. Stages of operations strategy evolution
                    Topic 3: Quality and Reliability Management- Total Quality Management (TQM)
                    • 1. Quality assurance vs total quality
                      - Failure prevention and recovery
                      • 1. Failure Mode and Effects Analysis (FMEA)
                        • 2. Maintenance strategies and reliability improvement
                          • 3. Failure measurement and impact
                            Topic 4: Performance Improvement in Operations- Continuous improvement approaches
                            • 1. Business process re-engineering
                              • 2. Process improvement methodologies
                                - Performance measurement and benchmarking
                                • 1. Setting performance targets
                                  • 2. Benchmarking techniques
                                    Topic 5: Operations Management Concepts- Definition and scope of operations management
                                    • 1. Operations as transformation process (input–transformation–output)
                                      • 2. Role of operations in supply chain efficiency and effectiveness
                                        - Performance objectives of operations
                                        • 1. Flexibility
                                          • 2. Speed
                                            • 3. Cost
                                              • 4. Dependability
                                                • 5. Quality

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                                                  CIPS Operations Management 認定 L5M9 試験問題 (Q47-Q52):

                                                  質問 # 47
                                                  Bilal is an Operations Manager at an apple pie manufacturer and is currently undertaking an Aggregate Capacity Analysis.
                                                  What is the purpose of this?

                                                  正解：A

                                                  解説：
                                                  Aggregate Capacity Analysis looks as medium-term capacity to see whether supply can match demand. This is from p.23. Aggregate means 'from a group or cluster' and therefore requires quite a few bits of data. For this reason option 1 is incorrect as this describes a very short term look at capacity analysis.


                                                  質問 # 48
                                                  Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
                                                  Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
                                                  Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
                                                  Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
                                                  Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
                                                  Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

                                                  Which of the following will you put into box 8?

                                                  正解：A

                                                  解説：
                                                  The correct answers are as follows:


                                                  質問 # 49
                                                  Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

                                                  正解：B

                                                  解説：
                                                  you can't touch or hold), also requires operations management. P.2


                                                  質問 # 50
                                                  Which of the following is not a key stakeholder in the implementation of Six-Sigma?

                                                  正解：A

                                                  解説：
                                                  Suppliers are not a stakeholder for Six Sigma- the other three are- this is from p.136


                                                  質問 # 51
                                                  In which stage of development does the operations department contribute competitive advantage to an organisation?

                                                  正解：D

                                                  解説：
                                                  Externally supportive is the final stage of the Hayes and Wheelwright Operations Contribution Model. At this stage Operations is proactive, and has high levels of innovation and adaption. See p.31


                                                  質問 # 52
                                                  ......

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