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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Key Concepts of Service Management	- Service Value System (SVS) - Four Dimensions of Service Management - Guiding Principles
Service Value Chain Activities
Continual Improvement
ITIL Practices	- Service Management Practices - Technical Management Practices - General Management Practices

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EXIN ITIL 4 Foundation Sample Questions (Q31-Q36):

NEW QUESTION # 31
What is an IT asset?

A. The removal of anything that could have a direct or indirect effect on services
B. Any component that needs to be managed in order to deliver a service
C. A request from a user mat initiates a service action
D. Any financially valuable component that can contribute to delivery of an IT product or service

Answer: D

NEW QUESTION # 32
Which statement about the 'four Ps' of service design is CORRECT?

A. Processes refers to skill and training
B. People refers to technology and tools
C. Products refers to producers and metrics
D. Partners refers to suppliers and vendors

Answer: D

NEW QUESTION # 33
Which of the four dimensions focuses on managing data in compliance with industry regulations?

A. Partners and suppliers
B. Value streams and processes
C. Organizations and people
D. Information and technology

Answer: D

NEW QUESTION # 34
Which TWO are important aspects of the 'service request management' practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals

A. 1 and 2
B. 1 and 4
C. 2 and 3
D. 3 and 4

Answer: B

NEW QUESTION # 35
Which describes a 'change authority'?

A. A person who approves a change
B. A way to manage the people aspects of change
C. A model used to determine who will assess a change
D. A tool used to help plan changes

Answer: A

NEW QUESTION # 36
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