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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Service and Support Applications	11%	- Customer Support 1. Case Management 2. Knowledge 3. Entitlements
Topic 2: Workflow and Process Automation	16%	- Automation Tools 1. Business Process Automation 2. Flow Builder 3. Approval Processes
Topic 3: Object Manager and Lightning App Builder	20%	- Object Customization 1. Custom Objects 2. Fields and Relationships 3. Record Types - Page Customization 1. Lightning Record Pages 2. Dynamic Forms
Topic 4: Configuration and Setup	20%	- Company Settings 1. Fiscal Year Configuration 2. Organization Settings 3. Business Hours and Holidays - User Interface Configuration 1. App Customization 2. Lightning Experience Settings
Topic 5: Productivity and Collaboration	7%	- Collaboration Tools 1. Calendar Management 2. Chatter 3. Activities
Topic 6: Sales and Marketing Applications	12%	- Marketing Features 1. Campaign Management 2. Campaign Influence - Sales Productivity 1. Leads 2. Accounts and Contacts 3. Opportunities
Topic 7: Data and Analytics Management	14%	- Data Management 1. Duplicate Management 2. Data Quality 3. Import and Export Data - Analytics 1. Reports 2. Dashboards

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Salesforce Certified Administrator Sample Questions (Q232-Q237):

NEW QUESTION # 232
Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?

A. Use an interview flow to capture Case details.
B. Configure Knowledge with articles and data categories.
C. Create a custom object to capture popular case resolutions.
D. Direct users to Global Search to look for similar cases.

Answer: B

Explanation:
Explanation
Knowledge is a feature that can be used to meet this requirement. Knowledge allows users to create, manage, and share articles that provide information and solutions for common issues or questions. Data categories can be used to organize articles into different topics and make them easier to find and access. Users can view related articles from the Case page layout based on the data category of the case. References:
https://help.salesforce.com/s/articleView?id=sf.knowledge_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.knowledge_categories.htm&type=5

NEW QUESTION # 233
Universal container has a contact Lightning record Page with a component that shows LinkedIn data. The sales team would like to only show this component to sales users when they are on their mobile phones.
Choose 2 Answers.

A. Filter the component visibility with User > Profile > name = sales User.
B. Filter the component visibility with Form Factor = phone
C. Filter the component visibility with User > Role > Name = Sales User.
D. Filter the component visibility with view = Mobile/Tablet.

Answer: A,B

Explanation:
Explanation
To show a component that shows LinkedIn data only to sales users when they are on their mobile phones, the administrator should filter the component visibility with two conditions:
User > Profile > name = sales User, which checks if the user's profile name is "sales User" Form Factor = phone, which checks if the user's device is a phone Filtering with view or role will not achieve the desired result. References:
https://help.salesforce.com/s/articleView?id=sf.app_builder_page_visibility_rules.htm&type=5

NEW QUESTION # 234
AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.
What should AWC use to track Contacts?

A. Enable Contacts to multiple Accounts.
B. Create a Junction object to track many-to-many relationship.
C. Usea partner community to track the Contacts.
D. Create a new Contact record for each agency.

Answer: A

Explanation:
Explanation
Contacts to multiple accounts is a feature thatallows you to associate a single contact with multiple accounts, both business and person accounts. This way, you can maintain the historical accuracy of the contact record without creating duplicate records for each account.
References:https://help.salesforce.com/s/articleView?id=sf.contacts_multiple_accounts.htm&type=5

NEW QUESTION # 235
An administrator supporting a global team of salesforce users has been asked to configure company settings.
Choose 2 options

A. Currency Locale
B. Password Policy
C. Default Language
D. Login Hours

Answer: A,C

Explanation:
Explanation
Currency locale and default language are two of the company settings that an administrator can configure in Salesforce. Currency locale determines how currency amounts are formatted and displayed in reports and other places. Default language determines the language used for labels, buttons, tabs, and other elements in Salesforce. References:
https://help.salesforce.com/s/articleView?id=sf.admin_supported_currencies.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admin_supported_languages.htm&type=5

NEW QUESTION # 236
An administrator at Northern Trail Outfitters is unable to add a new user in salesforce.
What could cause this issue?

A. The Username is a fake email address.
B. The Username is already in use.
C. The Username is not a corporate email address
D. The username is less than 80 characters.

Answer: B

NEW QUESTION # 237
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