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Salesforce Sales-Con-201 Exam Syllabus Topics:

SectionObjectives
Topic 1: Data Management
Topic 2: Reports and Dashboards
Topic 3: Sales Lifecycle Management
Topic 4: Collaboration and Integration
Topic 5: Industry Knowledge
Topic 6: Opportunity Management
Topic 7: Sales Productivity and Management
Topic 8: Account and Contact Management
Topic 9: Implementation Strategies

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q95-Q100):

NEW QUESTION # 95
Northern Trail Outfitters launched Salesforce for its EMEA subsidiary 3 months ago and wants to gain insight into usage. Which option should a consultant recommend to meet this requirement?

Answer: C


NEW QUESTION # 96
Cloud Kicks (CK) has been losing market share to competitors over the past year. CK management is planning next year's budget and has allocated more money for in-person meetings with its existing partners because CK thinks it will reduce churn. Which option should a consultant recommend that CK use to track the spending increase for onsite visits?

Answer: B


NEW QUESTION # 97
A custom lead qualification process was implemented at Universal Containers over a year ago.
The process has been underutilized by sales reps. A consultant suggested that the reason why adoption of the process by sales reps is poor is due to a lack of executive sponsorship. Why is executive sponsor involvement so important for success?

Answer: A


NEW QUESTION # 98
During end-to-end testing, users report that a key business process is missing a step. What should a consultant do first to resolve the issue?

Answer: B


NEW QUESTION # 99
During the Deploy phase at Cloud Kicks, users are finding it difficult to navigate a new system which is contributing to low adoption.
How should the consultant avoid this issue in the future?

Answer: B

Explanation:
User adoption issues, like difficulty navigating a new system, can often be mitigated through ongoing, role- based training provided throughout the implementation project. Rather than waiting until deployment, offering training at different phases allows users to build familiarity with Salesforce gradually, enabling them to better understand and retain information. This approach, coupled with regular updates and support, ensures users are prepared and more comfortable with the new system by the time it goes live. Consistent training also reinforces the system's benefits and encourages users to engage with Salesforce more confidently and effectively, ultimately leading to higher adoption rates and better productivity in the long run.
Salesforce recommends varied training methods, including hands-on sessions, webinars, and in-app guidance, which cater to different learning preferences and support user engagement at every project stage. Conducting company-wide training can ensure all stakeholders have the skills they need to succeed with the system from day one.
References: Salesforce Trailhead emphasizes the importance of ongoing training and phased user engagement to boost adoption and ease the transition during a Salesforce implementation.


NEW QUESTION # 100
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