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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 11% | - Identify customer personas and stakeholders - Define required capabilities and use cases - Gather functional and technical requirements |
| Topic 2: Implement | 42% | - Configure applications and OmniStudio components - Set up care programs, patient management and workflows - Customize features for specific use cases - Installation and configuration of Health Cloud |
| Topic 3: Design | 42% | - Security, compliance and data access design - Define success metrics and reporting - Solution design using best practices - Integration and data migration strategy - Healthcare data modeling |
| Topic 4: Deploy | 5% | - Post-deployment monitoring and optimization - Manage mobile and user experience - Pre-deployment validation and preparation |
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NEW QUESTION # 96
A pharma customer requires a scheduling tool to book infusions with multiple steps as part of its Health Cloud implementation. It needs a solution for care coordinators to book appointments without having to manually check availability and resources themselves.
Which solution should a consultant recommend?
Answer: B
NEW QUESTION # 97
Bloomington Caregivers has replaced its legacy Contact Center application with Health Cloud. During user acceptance testing (UAT), the call center team Is reporting differences between current Identity Verification business processes and what was built in Health Cloud.
The call center manager has requested the following changes:
* Birth Date be available in results and as an optional verifier, but no longer required for verification purposes
* Add 'Bloomington ID', a custom field on Account, to search results and as a required verifier What should a consultant do to meet these requirements?
Answer: D
Explanation:
Step 1: Requirement Analysis
* Birth Date should be a result field and an optional verifier (not required).
* Bloomington ID (a custom field) should appear in search results and be a required verifier.
Step 2: Salesforce Health Cloud Identity Verification Process Configuration The Identity Verification Process Field object in Health Cloud determines which fields are used for search results, required verification, or optional verification during the identity verification process.
You can add multiple records for a field with different purposes (e.g., one as Result Field and another as Required/Optional Verifier).
Extract:
"You can add or modify Identity Verification Process Field records to control which fields are shown as search results, required verifiers, or optional verifiers. For example, to make a field a required verifier, set Field Type to 'Required Verifier'. To make a field show in results, set Field Type to 'Result Field'. You can have more than one record for the same field with different Field Types." Administer Health Cloud - Identity Verification Process Step 3: Actions Needed
* For Bloomington ID:
* Add a record with Field Type = Result Field (to display in search results)
* Add another record with Field Type = Required Verifier (to make it a required field for verification)
* For Birth Date:
* Update the current record so that Field Type is changed from Required Verifier to Optional Verifier (to make it not required but still usable as a verifier)
* Ensure there is a record with Field Type = Result Field if Birth Date should show in the results Step 4: Review of Options
* A: Incorrect; it says to delete the Birth Date Required Verifier instead of changing it to optional.
* B: Not the right object/method; doesn't mention the correct object (Identity Verification Process Field).
* C: Correct; matches the best practices and object structure in Health Cloud.
* D: Incomplete; does not cover all configuration requirements.
C). Add two new Identity Verification Process Field records for 'Bloomington one with Field Type set to Result Field and one with Field Type set to Required Verifier. Change the Birth Date record with Field Type value Required Verifier to Optional Verifier.
References:
Health Cloud Identity Verification Process Setup
NEW QUESTION # 98
Users need to analyze their patient or member referrals through a prebuilt dashboard that includes reports on important aspects of their referral management.
What should a consultant do in this case?
Answer: C
NEW QUESTION # 99
A provider wants to capture non-clinical factors that impact its patient population, such as food insecurity and lack of transportation.
Which approach should a consultant take to meet this requirement?
Answer: C
Explanation:
The correct approach is to use the Social Determinants data model in Health Cloud and extend it as needed.
Social Determinants of Health represent non-clinical social and environmental factors that affect a patient or member's wellness, such as food insecurity, transportation barriers, housing instability, and socioeconomic conditions. Salesforce Trailhead explains that the Social Determinants data model gives care teams insight into a patient's physical environment and socioeconomic status, helping them identify intervention tasks and reduce care barriers. Salesforce developer documentation also describes the model as representing barriers, health determinants, and interventions for a patient or member. A custom entity should not be the first choice because Health Cloud already provides a purpose-built data model. The Care Plan and EHR models address clinical care, not broad non-clinical determinants.
NEW QUESTION # 100
Bloomington Caregivers has identified the need to encrypt data to comply with the Health Insurance Portability and Accountability Act (HIPAA).
What are three key considerations when complying with HIPAA regulations using Salesforce Shield in conjunction with Bloomington Caregivers' data strategy?
Choose 3 answers
Answer: A,B,C
Explanation:
When complying with HIPAA using Salesforce Shield, Bloomington Caregivers must:
Encrypt sensitive data in transit and at rest:
Shield Platform Encryption ensures encryption at rest; Salesforce uses TLS for encryption in transit.
Extract:
"Salesforce Shield encrypts sensitive data at rest. Salesforce also encrypts data in transit using TLS." (Source: Salesforce Security Guide, Shield Platform Encryption Guide) Implement and regularly review audit trails:
Shield Event Monitoring and Field Audit Trail help monitor data access and modifications.
Extract:
"Implement audit trails and monitor them to detect unauthorized or suspicious activities." ([Source: Salesforce Security Guide, Shield Platform Encryption Guide]) Configure data retention policies:
Retain records for legally required periods to comply with HIPAA.
Extract:
"Data retention policies must comply with legal and regulatory requirements, including HIPAA." ([Source: Salesforce Security Guide]) Why not B or C?
Providing access to third-party auditors is not a Salesforce Shield requirement; such reviews are typically handled internally.
Using third-party backup solutions is not a core Shield/HIPAA control within Salesforce, and data residency must be managed with care.
NEW QUESTION # 101
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