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Microsoft MB-240 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Schedule and dispatch work orders	15–20%	- Configure scheduling parameters, booking statuses, and requirements - Configure and use resource scheduling optimization (RSO) - Manage bookings, resource availability, and conflicts - Use schedule board, schedule assistant, and resource optimization
Topic 2: Configure field service applications	20–25%	- Configure core settings and administration areas - Configure service agreements, booking rules, and settings - Configure incident types, service tasks, and products - Configure resources, resource types, and resource roles
Topic 3: Manage the Field Service mobile app	5–10%	- Customize mobile forms, views, and offline capabilities - Manage mobile user access, security, and synchronization - Install, configure, and deploy mobile app
Topic 4: Implement Microsoft Power Platform	5–10%	- Configure and use connected field service and IoT features - Integrate with Power Apps, Power Automate, and Power BI - Extend functionality with customizations and solutions
Topic 5: Manage work orders and customer assets	25–30%	- Create and manage work orders, work order types, and statuses - Manage work order products, services, and skills requirements - Manage customer assets, asset hierarchies, and service history - Process work order lifecycle: creation, assignment, completion, and closure
Topic 6: Manage inventory and purchasing	5–10%	- Manage purchasing, purchase orders, and vendor returns - Process inventory transactions: receive, transfer, adjust, and consume - Configure inventory settings, warehouses, and product catalog

>> MB-240 Zertifizierungsprüfung <<

Microsoft MB-240 Prüfungs-Guide, MB-240 Quizfragen Und Antworten

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Microsoft Dynamics 365 Field Service Functional Consultant MB-240 Prüfungsfragen mit Lösungen (Q110-Q115):

110. Frage
You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly preventative maintenance visits as well as bi-weekly site visits.
The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.
What are two ways that this can be completed against a single Agreement? Each correct answer presents a complete solution.

A. Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List.
B. Create Invoice Setup for site visits, with Invoice Recurrence of each month.
C. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.
D. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.

Antwort: B,D

Begründung:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up- customer-agreements#add-invoice-setup

111. Frage
You are deploying the Field Service mobile app at your organization.
You are in the process of creating push notifications for the mobile app, and you have the following requirement:
- When a field service technician is assigned an emergency priority work order, the technician should be immediately notified on their mobile phone.
What should you do?

A. Create a scheduled cloud flow. The condition within the flow should look at Bookable Resource Bookings where the out-of-the-box priority field has a value of Emergency priority.
B. Create an automated cloud flow. The condition within the flow should look at the Resource Requirement entity where the out-of-the-box priority field has a value of Emergency priority.
C. Create an instant cloud flow. The condition within the flow should look at the Resource Requirement entity where the out-of-the-box priority field has a value of Emergency priority.
D. Create an automated cloud flow. The condition within the flow should look at Bookable Resource Bookings where the out-of-the-box priority field has a value of Emergency priority.

Antwort: D

112. Frage
You are working with your customer to set up their Dynamics 365 Field Service environment.
You need to explain the options around Booking Timestamps and when they are created.
Which two options are available in the Timestamp Frequency setting? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Per Booking Status Reason Change
B. Per Booking Status Change
C. Per Field Service Status Change
D. Per Work Order Status Change

Antwort: B,C

113. Frage
Hotspot Question
You are a field service manager who reviews completed work orders before they are posted. You noticed that there are many maintenance jobs that use the same exact parts and labor, and require the same skills.
You want to create an incident type from one of the recently completed work orders, but you need to ensure that each job has a unique duration and inspection associated.
You need to update the configuration in the Create Incident Type from Work Order dialog.
Which settings should be updated in order to create your desired template? To answer, select the appropriate settings in the answer area.
NOTE: Each correct selection is worth one point.

Antwort:

Begründung:

114. Frage
Your company uses Dynamics 365 for Field Service.
The company's inventory clerk goes to the bin location for electrical switchesand discovers there are none instock. However, the Field Service Inventory shows a quantity of one.
In which order should the required fields be entered to adjust the inventory tothe correct amount? To answer,move the three appropriate actions from the list of actions to the answer area and arrange them in the correctorder.

Antwort:

Begründung:

115. Frage
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