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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Discovery20%- Gather requirements
  • 1. Identify current workflows and pain points
  • 2. Understand business goals and collaboration needs
- Stakeholder analysis
  • 1. Conduct discovery workshops
  • 2. Identify key stakeholders and decision-makers
Topic 2: Channel Strategy25%- Channel architecture design
  • 1. Public vs. private channel strategy
  • 2. Channel segments and cross-org channels
  • 3. Channel naming conventions and organization
- User Groups and permissions
  • 1. User Group creation and management
  • 2. Default channels and channel management policies
Topic 3: Governance and Administration20%- Workspace administration
  • 1. Guest access management
  • 2. Workspace settings and policies
  • 3. Roles and permissions
- Governance framework
  • 1. Channel management policies
  • 2. Data governance and compliance
  • 3. Acceptable use policies
Topic 4: Migration and Change Management5%- Adoption and enablement
  • 1. Best practices for Slack adoption
  • 2. Training and change management plans
- Migration planning
  • 1. Data migration strategies
  • 2. Transition from other platforms
Topic 5: Security18%- Slack security and compliance
  • 1. Data Loss Prevention (DLP)
  • 2. Enterprise Key Management (EKM)
  • 3. Retention policies and export
- Authentication and access
  • 1. Single Sign-On (SSO) configuration
  • 2. Domain verification and auto-provisioning
Topic 6: Workflows and Integrations12%- Workflow Builder
  • 1. Automate routine processes
  • 2. Custom workflow templates
- Integrations and apps
  • 1. App management and distribution
  • 2. Third-party integrations

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최신 Salesforce Consultant Slack-Con-201 무료샘플문제 (Q51-Q56):

질문 # 51
A growing tech startup using Slack wants to ensure that its channel settings support both open communication and focused discussions. How should they structure their channel management settings?

정답：C

설명：
Enabling a policy that allows employees to propose new channels with admin approval combines the benefits of open communication with the need for focused and relevant discussions, fostering a collaborative yet structured environment.


질문 # 52
A multinational corporation is using Slack and needs to agree on a policy for data retention to comply with various international data protection laws. What is the most effective strategy to establish this policy?

정답：B

설명：
This approach allows the organization to comply with various international data protection laws while maintaining flexibility to adapt to regional requirements. It demonstrates an understanding of differing legal landscapes and a commitment to compliance.


질문 # 53
A large organization is using Slack and wants to delegate the management of specific workspace settings without giving full administrative control. Which administrative role should be assigned to a team member for this purpose?

정답：D

설명：
Workspace Admins have the ability to manage specific workspace settings without having full control over all administrative functions, which is suitable for delegation purposes.


질문 # 54
In a multinational company using Slack, the leadership wants to ensure that the communication tool aligns with the diverse needs of different regions while maintaining a consistent company policy. How should they approach the configuration of Slack settings?

정답：A

설명：
This approach balances the need for a consistent company-wide policy with the flexibility to cater to regional specificities, ensuring both alignment and adaptability.


질문 # 55
You are enabling your client on best practices for a Slack rollout communication plan.
Which set of components should you highlight to your client?

정답：C

설명：
The correct components are target audience, objective, and delivery method . A rollout communication plan must define who the communication is for, what the communication is intended to accomplish, and how it will be delivered. The target audience matters because executives, admins, champions, managers, and end users need different information at different points in the rollout. The objective clarifies the purpose of the message, such as awareness, action, training registration, policy change, launch readiness, or reinforcement.
The delivery method defines how the message reaches the audience, such as Slack announcements, email, live sessions, manager cascades, or help channels. Option A omits the objective, which is a serious gap because communication without a stated goal becomes generic broadcast messaging. Option C omits the audience, making the communication impossible to tailor. Option D omits the delivery method, leaving the plan incomplete. Channel setup recommendations may appear elsewhere in the launch plan, but they are not one of the core components of the communication plan itself.
Reference topic: Learning and Enablement - rollout communication planning, audience segmentation, communication objectives, delivery methods, and change-management messaging.


질문 # 56
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