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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionObjectives
Topic 1: High-velocity IT practices and techniques- Resilient and secure systems
  • 1. Risk management
    • 2. Security by design
      - Automation and advanced technology
      • 1. AI and machine learning support
        • 2. Cloud computing and automation
          Topic 2: High-velocity IT Concepts- ITIL guiding principles in high-velocity environments
          • 1. Focus on value
            • 2. Start where you are
              • 3. Progress iteratively with feedback
                - High-velocity nature of digital enterprises
                • 1. Digital organization characteristics
                  • 2. Digital transformation drivers
                    Topic 3: Digital Product Lifecycle- Release and operations
                    • 1. Continuous delivery and deployment
                      • 2. Resilient operations
                        - Design and development
                        • 1. Agile and Lean delivery practices
                          • 2. DevOps integration
                            Topic 4: ITIL practices in high-velocity environments- Service management practices
                            • 1. Incident management
                              • 2. Change enablement
                                • 3. Deployment management

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                                  Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q31-Q36):

                                  NEW QUESTION # 31
                                  A service provider has recently started providing services to a new client. Surveys have shown that most of client's staff are satisfied with their experience across the user journey. However, some users are taking longer to get started because they are unaware or confused by the procedures to access and utilize the services.Which is the BEST recommendation to improve the user journey?

                                  Answer:

                                  Explanation:
                                  Improve user training materials and methods as part of the "onboarding" step


                                  NEW QUESTION # 32
                                  At which steps in the customer journey should the approach to authorizing and enabling the user to use service be defined?

                                  Answer: B


                                  NEW QUESTION # 33
                                  An organization is undergoing a digital transformation. New behaviour patterns are encouraged among the teams. Many employees have adopted these patterns, but others are reluctant and unsure. An anonymous survey conducted by the leadership team highlighted that some team members avoid experimentation and prefer to search or wait for a single correct solution.
                                  Which TWO key behaviour patternsare MOST LIKELY to be affected by this attitude?
                                  1. Accept ambiguity and uncertainty
                                  2. Commit to continual learning
                                  3. Help get customers'jobs done
                                  4. Trust and be trusted

                                  Answer: C


                                  NEW QUESTION # 34
                                  A service provider is starting to design a customer journey. The service provider has documented the utility, warranty and experience that the service should deliver.
                                  What else do they need to identify before they start to design the journey?

                                  Answer:

                                  Explanation:
                                  Outcomes that are needed from the service


                                  NEW QUESTION # 35
                                  A service provider has built a 'collaborative relationship' with a customer.
                                  Which activities are they MOST LIKELY to use to validate the services that are provided?

                                  Answer: D


                                  NEW QUESTION # 36
                                  ......

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