Salesforce-Certified-Administrator Zertifikatsfragen - Salesforce-Certified-Administrator Zertifizierungsfragen

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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Workflow and Process Automation	16%	- Automation Tools 1. Flow Builder 2. Business Process Automation 3. Approval Processes
Topic 2: Data and Analytics Management	14%	- Data Management 1. Duplicate Management 2. Data Quality 3. Import and Export Data - Analytics 1. Reports 2. Dashboards
Topic 3: Object Manager and Lightning App Builder	20%	- Page Customization 1. Dynamic Forms 2. Lightning Record Pages - Object Customization 1. Record Types 2. Custom Objects 3. Fields and Relationships
Topic 4: Productivity and Collaboration	7%	- Collaboration Tools 1. Activities 2. Calendar Management 3. Chatter
Topic 5: Service and Support Applications	11%	- Customer Support 1. Entitlements 2. Knowledge 3. Case Management
Topic 6: Configuration and Setup	20%	- User Interface Configuration 1. Lightning Experience Settings 2. App Customization - Company Settings 1. Organization Settings 2. Fiscal Year Configuration 3. Business Hours and Holidays
Topic 7: Sales and Marketing Applications	12%	- Marketing Features 1. Campaign Influence 2. Campaign Management - Sales Productivity 1. Accounts and Contacts 2. Leads 3. Opportunities

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Salesforce Certified Administrator Salesforce-Certified-Administrator Prüfungsfragen mit Lösungen (Q151-Q156):

151. Frage
Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation details, along with the warranty information, a captured on a custom object called Installation. The installation record is created by the installer from the mobile app. Customers son receive a longer warranty as a way of increasing customer satisfaction when an installation gets delayed or has issues.
How should the administrator configure Salesforce to capture the expiration date of the warranty?

A. Add a validation rule to ensure the Expiration Date field is populated.
B. Include the warranty Expiration Date field on the mobile page layout.
C. Use a formula as the default value of the warranty Expiration Date field.
D. Create a formula field todisplay l year from the warranty purchased.

Antwort: C

Begründung:
Explanation
To capture the expiration date of warranty based oninstallation date and warranty length (1 year by default), the administrator should use a formula as the default value of Warranty Expiration Date field on Installation object. The formula can calculate one year from installation date using DATE function or DATEVALUE function. For example, DATE(YEAR(Installation_Date__c) + 1 , MONTH(Installation_Date__c) , DAY(Installation_Date__c)) will return one year from installation date. Creating a formula field, adding a validation rule, or including Warranty Expiration Date field on mobile page layout will not capture expiration date based on installation date and warranty length.
References:https://help.salesforce.com/s/articleView?id=sf.formula_using_date_datetime.htm&type=5

152. Frage
The sales team at Ursa Major Solar has asked the administrator to automate an outbound message.
What should the administrator utilize to satisfy the request?

A. Process builder
B. Workflow rule
C. Task assignment
D. Flow builder

Antwort: D

153. Frage
Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team.
How should the administrator configure this requirement?

A. Create one record type with six Page Layouts.
B. Create two record types, each with 3 page layouts.
C. Create six record types, each with 1 page layout.
D. Create three record types, each with 2 page layouts.

Antwort: D

154. Frage
New Leads needs to be routed to the correct sales person based on the lead address.
How should the administrator configure this requirement?

A. Create formula field.
B. Use lead assignment rules.
C. Configure a validation rule
D. Assign with an escalation rule.

Antwort: B

Begründung:
Explanation
To routenew leads to the correct sales person based on the lead address, the administrator should use lead assignment rules that specify criteria based on lead fields such as City, State/Province, or Country, and assign leads that match those criteria to queues or users. Lead assignment rules can be triggered automatically when leads are created or manually by users. Creating a formula field, assigning with an escalation rule, or configuring a validation rule will not route leads to sales people.
References:https://help.salesforce.com/s/articleView?id=sf.leads_assignment_rules.htm&type=5

155. Frage
A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the Campaign, but add new Campaign Members orupdate Member statuses.
How can an administrator troubleshoot this problem?

A. Run a Campaign report and update any Member information via Data Loader.
B. Make sure the Marketing UserCheckbox is checked on the user record page.
C. Provide the user access to both Leads and Contacts to edit all Members.
D. Create a permission set to allow the user to edit Campaign Members.

Antwort: B

Begründung:
Explanation
To allow a user to add new Campaign Members or update Member statuses, the administrator should make sure that Marketing UserCheckbox is checked on the user record page. This checkbox enables users to create, edit, and delete campaigns, configure advanced campaign setup, import leads, manage campaign members, and update campaign history via mass update. The checkbox also requires users to have Read and Edit permissions on campaigns and leads/contacts. Creating a permission set, providing access to both Leads and Contacts, or running a Campaign report will not enable users to manage Campaign Members.
References:https://help.salesforce.com/s/articleView?id=sf.campaigns_enable.htm&type=5

156. Frage
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