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At the Exam4Free offer students ServiceNow CIS-ITSM practice test questions, and 24/7 support to ensure they do comprehensive preparation for the Certified Implementation Specialist - IT Service Management (CIS-ITSM) exam. Exam4Free Certified Implementation Specialist - IT Service Management (CIS-ITSM) practice test material covers all the key topics and areas of knowledge necessary to master the ServiceNow Certification Exam.

The CIS-ITSM Exam covers a wide range of topics, including incident management, problem management, change management, request fulfillment, knowledge management, and service catalog management. Candidates are also tested on their understanding of ITSM frameworks, such as ITIL, and how ServiceNow ITSM solutions can be used to support ITSM processes.

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Certified Implementation Specialist - ServiceNow Training and Certification

Preparation Guide for ServiceNow CIS-ITSM Certification Exam

Introduction

The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q167-Q172):

NEW QUESTION # 167
The Marketing Manager has requested that a field be added to each account that displays the number of contacts associated with the account. The manager wants to use this field as part of an email marketing segmentation strategy.
How can this requirement be met?

A. Create a custom formula field on the account using the count() function to count the number of related contacts.
B. Create a roll-up summary field that counts the number of contacts and displays the count on the account.
C. Create a custom field on the account. Use an Apex trigger to update the field when contacts are added or deleted.
D. Create a custom field on the account. Use a workflow rule to update the field when contacts are added or deleted.

Answer: C

NEW QUESTION # 168
Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?

A. Cls defined directly in cmdb_ci_computer and all parent classes
B. Just GIs defined directly in cmdb_cl_computer
C. Cls defined directly in cmdb_ci_compulet and all child classes

Answer: C

NEW QUESTION # 169
The requested item table is extended directly from the task table

A. True
B. False

Answer: A

NEW QUESTION # 170
How are the relationships between services and offerings that are built in Service Portfolio Management transferred to the Configuration Management Database (CMDB)?

A. All CMDB relationships and dependencies are automatically created upon publishing the service and offerings
B. Only parent child (service:offering) relationships are automatically created in the CMDB
C. Any required CMDB relationships and dependencies must be created manually
D. If the service is defined as a business service, the relationships and dependencies will be automatically in the CMDB

Answer: C

Explanation:
The correct selection is D because D. Any required CMDB relationships and dependencies must be created manually. Configuration Management provides a structured class hierarchy and trusted CI data for operational processes. CI Class Manager, Principal CI classes, Dynamic CI Groups, CI relationships, support-group attributes, and the CMDB data model allow Incident, Problem, and Change processes to use consistent configuration context without exposing every CI indiscriminately. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A.
Only parent child (service:offering) relationships are automatically created in the CMDB; B. All CMDB relationships and dependencies are automatically created upon publishing the service and offerings; C. If the service is defined as a business service, the relationships and dependencies will be automatically in the CMDB. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Configuration Management and CMDB; baseline configuration; roles and access; lifecycle and automation behavior.

NEW QUESTION # 171
A developer created a new trigger that inserts a Task when a new Lead is created. After deploying to production, an outside integration is periodically reporting errors.
Which change should the developer make to ensure the integration is not affected with minimal impact to business logic?

A. Use a Try/Catch block after the insert statement.
B. Remove the Apex Class from the Integration User's Profile.
C. Use the Database method with allOrNone set to False.
D. Deactivate the Trigger before the Integration runs.

Answer: A

NEW QUESTION # 172
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