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ITIL 4 Foundation Certification Exam is a globally recognized certification that validates an individual's expertise in IT service management. ITIL (Information Technology Infrastructure Library) is a framework of best practices for IT service management that aligns IT services with the needs of the business. The ITIL 4 Foundation Certification Exam is designed to test an individual's knowledge of the ITIL 4 framework and its key concepts, principles, and practices.

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ITIL 4 Foundation Certification Exam covers various aspects of IT service management, including service value system, service management practices, key concepts and definitions, and the four dimensions of service management. ITIL-4-Foundation exam is designed to test the candidate's understanding of the ITIL 4 framework and their ability to apply the ITIL 4 concepts and principles to real-world scenarios. ITIL-4-Foundation Exam consists of 40 multiple choice questions, and candidates must score a minimum of 65% (26 out of 40) to pass the exam.

ITIL 4 Foundation Exam Sample Questions (Q32-Q37):

NEW QUESTION # 32
Which practice owns and manages issues, queries and requests from users?

Answer: C


NEW QUESTION # 33
When planning 'continual improvement', which approach for assessing the current state of a service is
CORRECT?

Answer: D


NEW QUESTION # 34
Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

Answer: D


NEW QUESTION # 35
Identify the missing word in the following sentence.
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services

Answer: A


NEW QUESTION # 36
Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?

Answer: B


NEW QUESTION # 37
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