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| Section | Weight | Objectives |
|---|---|---|
| Discovery and Scoping | 18% | - Identify key stakeholders and user personas - Understand customer business objectives and challenges - Assess organizational readiness for digital transformation - Define scope and create solution design |
| Change Management and Training | 13% | - Create training materials and end-user guides - Plan and execute change management activities - Define support processes and escalation paths - Develop user adoption strategy and documentation |
| Solution Design and Business Logic | 28% | - Configure Lightning Web Components for customizations - Set up and manage CMS content and files - Implement security model (profiles, permission sets, sharing rules) - Design data access and visibility rules - Design Experience Cloud site architecture (themes, templates, branding) - Configure navigation, menus, and site structure |
| Analytics and Monitoring | 13% | - Monitor site performance and user engagement - Conduct user feedback collection and optimization - Implement error handling and logging - Configure Site.com analytics and reporting |
| Implementation and Integration | 28% | - Build and configure Experience Builder pages and components - Implement Einstein bots and chat functionality - Configure email and notification templates - Integrate external systems via APIs and connected apps - Configure SSO and authentication providers - Implement search functionality and content tagging |
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NEW QUESTION # 152
DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor.
DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers
Answer: C,D
Explanation:
Financial Services Community permission set license is a license type that allows users to accessFinancial Services Cloud objects and features, such as policies, claims, referrals, and goals. Insurance Agent Portal Lightning template is a template that is designed for insurance agents who need to manage their leads, opportunities, policies, claims, and referrals. These two features are available for DR to implement a solution involving insurance agent persona.
NEW QUESTION # 153
Insightopia's Experience Cloud site went live on the first day of the last month. The launch has been very successful, and the number of community members has reached the first milestone of 10,000. The Experience Cloud site manager wants to implement gamificationmethods to increase engagement and adoption.
What should be the recommended approach for implementing gamification?
Answer: D
Explanation:
A recommended approach for implementing gamification is to use the Missions feature to assign badges to members automatically. Missions are a feature that allows you to create challenges and rewards for your site members based on their actions and behaviors. You can use Missions to define criteria and actions that trigger badges, points, or ranks for your members. For example, you can create a Mission that awards a badge to a member who posts a question, comments on an answer, or likes a post.
NEW QUESTION # 154
Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers
Answer: A,C,D
Explanation:
To decrease its call volume using an Experience site, NTO can use standard out-of-the-box functionality such as:
* Create an FAQ Knowledge article. A Knowledgearticle is a document that provides information or a solution to a common issue or question. NTO can create an FAQ Knowledge article that answers the most frequently asked questions by its customers and publish it on its site.
* Deploy a chatbot to address common questions. A chatbot is an automated conversational agent that can interact with customers using natural language. NTO can deploy a chatbot on its site that can answer common questions, provide information, or escalate issues to agents.
* Enable Chatter Questions to encourage peer-to-self-service. Chatter Questions is a feature that allows customers to post questions on your site and get answers from other customers or experts. NTO can enable Chatter Questions on its site to encourage peer-to-self-service and reduce the need for support calls.
NEW QUESTION # 155
The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's sitemanager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented successfully?
Choose 2 answers
Answer: A,C
Explanation:
A robots.txt file is a text file that tells web crawlers which pages or files the crawler can or can't request from your site. This is used mainly to avoid overloading your site with requests; it is not a mechanism for keeping a web page out of Google. You can create a custom robots.txt file for your Experience Cloud site to control how search engines index your site.
To make your Experience Cloud site visible to search engines, you also need to make sure that your site is public and activated. A public site allows anyone on the internet to access your site without logging in. An activated site is live and ready for visitors.
NEW QUESTION # 156
Whatare three goals Ursa Major Solar can accomplish with experience Cloud moderation functionality?
Choose 3 answers
Answer: A,C,D
Explanation:
UMS can accomplish three goals with Experience Cloud moderation functionality:
* Track Flagging and moderation activity within the Experience site. Moderation functionality allows UMS to view reports and dashboards that show theflagging and moderation activity on its site, such as the number of flagged items, the number of moderated items, and the flagging reasons.
* Allow members to flag posts comments files, and messages that are inappropriate or spam. Moderation functionality allows UMS to enable members to flag content that violates the site's guidelines or policies. Members can choose a flagging reason from a predefined list or enter their own reason.
* Designer specific users as moderators so that they can closely monitor the size. Moderation functionality allows UMS to assign specific users as moderators who have permission to manage content on its site. Moderators can review flagged items, delete or edit inappropriate content, ban or warn abusive users, or escalate issues to administrators.
NEW QUESTION # 157
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