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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Value Chain Activities
Topic 2: ITIL Practices	- General Management Practices - Technical Management Practices - Service Management Practices
Topic 3: Continual Improvement
Topic 4: Key Concepts of Service Management	- Guiding Principles - Four Dimensions of Service Management - Service Value System (SVS)

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EXIN ITIL 4 Foundation Sample Questions (Q330-Q335):

NEW QUESTION # 330
How do 'continual improvement registers' help to create value?

A. By documenting all improvement ideas in a single place
B. By making improvements visible
C. By assigning change authorities for change requests
D. By monitoring achievement against service level targets

Answer: A

NEW QUESTION # 331
Which is a purpose of release management?

A. To protect the organization's information
B. To move hardware and software to live environments
C. To make new and changed services available for use
D. To handle user-initiated service requests

Answer: C

NEW QUESTION # 332
Which two statements about an organization's culture are CORRECT?
It is created from shared values based on how it carries out its work It is determined by the type of technology used to support services It should be based on the culture of prospective suppliers It should be based on the objectives of the organization

A. 3 and 4
B. 2 and 3
C. 1 and 2
D. 1 and 4

Answer: D

NEW QUESTION # 333
Which statement about value streams is CORRECT?

A. Each value stream must be designed for a specific scenario
B. Each value stream must include suppliers or partners
C. Each value stream must include all six value chain activities
D. Each value stream must include all 34 ITIL practices

Answer: A

NEW QUESTION # 334
Identify the missing words in the following sentence:
The 'incident management' practice should maintain [?] for logging and managing incidents.

A. detailed procedures
B. a dedicated team
C. a formal process
D. a value chain activity

Answer: C

NEW QUESTION # 335
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