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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Topic 2: UX Fundamentals | 16% | - Understanding accessibility standards and guidelines - Describing the user-centered design process - Identifying user interface design principles |
| Topic 3: Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Topic 4: Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| Topic 5: Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Topic 6: Discovery | 13% | - Determining business needs and user needs - Analyzing existing user experiences and identifying gaps - Identifying customer experience objectives and goals |
| Topic 7: Interaction Design | 14% | - Defining user flows and interactions - Creating wireframes and prototypes - Designing effective page layouts |
| Topic 8: Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
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NEW QUESTION # 75
Which elements of visual design should be used to better translate style and branding guidelines?
Answer: B
Explanation:
In visual design, especially within the context of translating style and branding guidelines, certain elements play crucial roles in ensuring that the design effectively communicates the intended brand identity and aesthetic. These elements include:
Typography: The choice of fonts and how text is styled and arranged can significantly impact the brand's voice and how content is perceived by the audience. Typography can convey feelings, create hierarchy, and guide the user's attention through the design.
Color: Color schemes are fundamental in visual design as they can evoke emotions, communicate brand values, and improve the user's experience by creating visual interest and guiding focus.
Imagery: The use of images, icons, illustrations, and other visual media must align with the brand's style and values. Imagery can help tell a brand's story, convey complex information quickly, and connect with users on an emotional level.
Options B and C, such as Wireframes, Personas, Blueprints, Sketching, and Storyboards, are crucial in the early stages of the design process for conceptualization and planning but do not directly translate style and branding guidelines in the same way that typography, color, and imagery do.
NEW QUESTION # 76
Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature. What should be recommended?
Answer: A
Explanation:
The correct answer is B. Docked prompt using In-App Guidance, as specified in the uploaded study guide.
The requirement is to inform users that a new feature has become available and provide a short explanatory video in the context of their Salesforce experience. In-App Guidance is specifically intended for contextual onboarding, feature announcements, adoption support, and targeted instructional content.
A Docked Prompt is appropriate because it can remain visible while allowing the user to continue interacting with the application. It provides enough space for explanatory content without necessarily blocking the entire workflow.
Option A, using the Utility Bar, would place the video in a persistent productivity area, but that does not provide the same contextual announcement mechanism for a newly enabled feature.
Option C requires a custom component even though Salesforce provides an out-of-the-box onboarding capability suited to this requirement. Introducing custom development would add unnecessary implementation and maintenance effort.
The study-guide principle is to use contextual, declarative guidance when users need timely help or feature education. Rather than forcing users to search external documentation, guidance can be delivered directly within their working environment.
Study Guide reference/topics: In-App Guidance, Docked Prompts, onboarding, feature adoption, Declarative Design.
NEW QUESTION # 77
A UX Designer wants to communicate the value of diversity, inclusion, and equality in design.
Which business outcomes represent these values?
Answer: C
Explanation:
Diversity, inclusion, and equality in design are values that aim to create products, services, and environments that are accessible, welcoming, and fair for all people, regardless of their age, gender, ethnicity, disability, sexual orientation, religion, or other characteristics.Diversity, inclusion, and equality in design can also bring positive business outcomes, such as economic growth, greater market share, and less employee turnover12.
Economic growth is a business outcome that represents the increase in the value of goods and services produced by an organization or a country over time. Economic growth can be influenced by various factors, such as innovation, productivity, efficiency, and competitiveness.Diversity, inclusion, and equality in design can contribute to economic growth by fostering creativity, innovation, and problem-solving, as well as by attracting and retaining diverse talent, customers, and partners12.
Greater market share is a business outcome that represents the percentage of sales or customers that an organization has in a particular market or industry. Greater market share can indicate the success and competitiveness of an organization, as well as its potential for growth and profitability.Diversity, inclusion, and equality in design can help achieve greater market share by expanding the reach and appeal of products, services, and environments to diverse and underserved markets, as well as by enhancing customer satisfaction, loyalty, and advocacy12.
Less employee turnover is a business outcome that represents the rate at which employees leave an organization and are replaced by new ones. Less employee turnover can indicate the stability and quality of an organization, as well as its ability to retain and develop its human capital.Diversity, inclusion, and equality in design can help reduce employee turnover by creating a positive and inclusive work culture, where employees feel valued, respected, and engaged, as well as by providing opportunities for learning, development, and career progression12.
NEW QUESTION # 78
A UX Designer at Cloud Kicks wants to utilize a design thinking approach for the design of new customer services. Which approach combination encourages more creative problem-solving?
Answer: B
Explanation:
The correct answer is A. Divergent and convergent, exactly as identified in the uploaded study guide. Design thinking deliberately alternates between divergent thinking and convergent thinking. Divergence expands the problem or solution space. During this mode, the team deliberately generates numerous possibilities, considers alternative perspectives, challenges assumptions, and avoids eliminating unusual concepts too early.
Convergence performs the opposite function. The team evaluates the possibilities against user needs, constraints, evidence, business requirements, feasibility, and other decision criteria. Weak alternatives are discarded or combined, allowing the team to narrow a large set of possibilities into one or more promising directions.
Both modes are necessary. Converging too early can produce predictable solutions because the team accepts the first workable idea. Remaining indefinitely in divergence creates many concepts without a mechanism for deciding what should actually be developed.
Option B combines delivery-related qualities but does not describe the creative problem-solving cycle. Option C describes desirable characteristics of a solution rather than a recognized thinking framework.
For new customer services, the UX Designer should first open the solution space through divergence and then focus it through convergence, repeating that cycle as research, prototyping, and testing generate new evidence.
Study Guide reference/topics: Design thinking, divergent thinking, convergent thinking, ideation, Human- Centered Design.
NEW QUESTION # 79
What are three benefits of asking the user to think aloud during a user task? Choose 3 answers
Answer: B,D,E
Explanation:
Asking the user to think aloud during a user task has the following benefits12:
A) No special equipment needed. Thinking aloud is a simple and low-cost method that does not require any special equipment or software. The user only needs a microphone or a phone to record their voice, and the tester only needs a way to listen and observe the user's actions.
D) Flexibility. Thinking aloud is a flexible method that can be applied to various types of tasks, products, and platforms. It can also be conducted remotely or in-person, synchronously or asynchronously, moderated or unmoderated, depending on the needs and preferences of the tester and the user.
E) Raw stream of thought. Thinking aloud provides a raw and rich stream of data that reveals the user's thoughts, feelings, expectations, assumptions, motivations, and frustrations as they interact with the product. It can help the tester to understand the user's mental model, decision-making process, and satisfaction level.
NEW QUESTION # 80
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