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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 2
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 3
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 4
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 5
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 6
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 7
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 8
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 9
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 10
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.

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Apple Device Support Exam Sample Questions (Q123-Q128):

NEW QUESTION # 123
Which two methods can you use to transfer a sysdiagnose report from your iPad? (Select two.)

Answer: A,E

Explanation:
A sysdiagnose report (diagnostic log) can be transferred:
* C: Connect iPad to Mac, select it in Finder's "Locations," and sync to transfer files.
* D: In Settings > Privacy & Security > Analytics & Improvements > Analytics Data , locate the sysdiagnose file and use AirDrop.
* Option A: No "AppleCare & Warranty" path exists for analytics.
* Option B: Macintosh HD isn't the iPad in Finder.
References: Apple Support - " Collect diagnostics on iPad " (support.apple.com/HT207935).


NEW QUESTION # 124
Where do you go to tell if an iPad has an MGM solution installed?

Answer: C

Explanation:
According to the Apple Device Support Reference Materials, you can go to Settings > General > Profiles & Device Management to see if an iPad has an MGM solution installed 1 . MGM stands for Mobile Device Management, which is a way for organizations to manage and secure their devices remotely 2 . If an iPad has an MGM solution installed, you will see the name of the organization and the configuration profile under the Profiles & Device Management section 1 . The other options, A, C, and D, are not correct because they are not related to MGM settings. Privacy & Security > Device Management is not a valid path in the iPad settings 3 . Privacy & Security > Analytics & Improvements is a section where you can choose to share diagnostic and usage data with Apple or app developers 4 . General > VPN & Device Management is a section where you can configure VPN settings and view device management information 5 . References :
1: About Apple device supervision - Apple Support , Section " Manual supervision using Apple Configurator for Mac (iPhone, iPad, and Apple TV) " .
2: Mobile Device Management (MDM) - Apple Support
3: Privacy settings on iPhone - Apple Support
4: Share analytics, diagnostics, and usage information with Apple on iPhone - Apple Support
5: VPN settings overview for Apple devices - Apple Support


NEW QUESTION # 125
You're reviewing the manual page for the defaults command in Terminal.
What should you do to exit a manual page in the Terminal window?

Answer: D


NEW QUESTION # 126
You're experiencing odd behavior with a Custom App on your iPad.
How should you gather information about the app issue?

Answer: C


NEW QUESTION # 127
Which accessibility feature enlarges text on the screen when you move the pointer over it?

Answer: A

Explanation:
TheHover Textaccessibility feature on macOS enlarges text under the pointer when activated, aiding users with visual impairments. Enabled inSystem Settings > Accessibility > Display > Hover Text, it displays a magnified text box when hovering over items, with customizable size and activation (e.g., holding Command).
* Option A (VoiceOver) narrates screen content but doesn't enlarge text on hover.
* Option B (Zoom) magnifies the entire screen or a portion, not specifically text under the pointer.
* Option C (Pointer Control) adjusts pointer behavior, not text size.
* Option D (Hover Text) matches the description precisely.Introduced in macOS Mojave and refined by
2025, see Apple's "Use Hover Text on Mac" (support.apple.com/HT211100).


NEW QUESTION # 128
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