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| Section | Objectives |
|---|---|
| Guiding Principles for High-Velocity IT | - Continuous improvement - Application of ITIL guiding principles - Agile methods - Lean practices - DevOps culture |
| Contribute to Value with Digital Products | - Co-created value - Valuable investments - Fast development - Assured conformance - Resilient operations |
| Understand High-Velocity IT Concepts | - IT transformation - Digital transformation - Digital products - Digital technology - High-velocity IT - Digital organization |
| High-Velocity IT Techniques and Practices | - Automation - Cloud computing - Architecture and design - Testing and validation - Security and risk management |
| Digital Product Lifecycle | - Digital product lifecycle - Value streams - ITIL operating model - Service value creation |
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NEW QUESTION # 65
An organization has recently completed an urgent website upgrade because of customer complaints about response times. Customers are not happy with the upgrade because the new response times are not as fast as they expected they would be.
How should the 'business analysis' practice be utilized to prevent this situation from happening again?
Answer: D
Explanation:
The business analysis practice focuses on understanding stakeholder needs, expectations, and context before solutions are defined or delivered. By systematically gathering and analysing information from customers and other stakeholders, the organization can ensure that requirements such as acceptable response times are clearly understood and accurately reflected in the solution design, preventing mismatches between delivered outcomes and customer expectations.
NEW QUESTION # 66
An organization has a backlog of changes to improve the existing and to introduce the new IT services. All changes cannot be implemented simultaneously. The IT team needs to identify changes that should be implemented first to support business goals and priorities.
Which practice will MOST help the IT team to achieve this?
Answer: D
Explanation:
Relationship management ensures close collaboration and communication between the service provider and business stakeholders. This practice helps the IT team understand business goals, priorities, and value expectations, enabling them to make informed decisions about which changes should be prioritized in the backlog to deliver the greatest business benefit.
NEW QUESTION # 67
Which describes a digital product?
Answer: B
Explanation:
A digital product is something that is delivered in digital form from a service provider to a service consumer as part of a service offering. It represents a consumable digital asset (such as software, application, or digital content) that provides value to the consumer through its use or access, rather than being a business model or capability.
NEW QUESTION # 68
A development team has too much work in progress. Features are started quickly, but many remain unfinished for long periods, causing delays and confusion.
Which technique would BEST help the team improve flow?
Answer: D
Explanation:
Kanban is specifically designed to improve flow by visualizing work, limiting work in progress, and helping teams identify bottlenecks. In this scenario, the problem is not lack of effort but poor flow discipline. Too much simultaneous work causes delay, context switching, and reduced throughput.
NEW QUESTION # 69
A financial services organization must be able to demonstrate to regulators, at any time, that its automated deployment pipeline enforces required controls.
Which high-velocity IT objective does this MOST directly support?
Answer: D
Explanation:
Assured conformance is concerned with satisfying governance, risk, and compliance requirements. Techniques such as the DevOps audit defense toolkit embed controls into the delivery pipeline so that evidence of compliance is generated continuously and automatically, rather than through periodic manual audits.
NEW QUESTION # 70
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