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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IT Resources | 15% | - Resource Optimization
|
| Topic 2: Governance of Enterprise IT | 40% | - Governance Structures
|
| Topic 3: Benefits Realization | 26% | - Value Delivery
|
| Topic 4: Risk Optimization | 19% | - Risk Governance
|
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NEW QUESTION # 71
An enterprise has launched a critical new IT initiative that is expected to produce substantial value. Which of the following would BEST facilitate the reporting of benefits realized by the IT investment to the board?
Answer: C
Explanation:
A balanced scorecard is a tool that helps to measure and communicate the value of IT initiatives to the board of directors. It aligns IT objectives with business goals, tracks performance indicators, and shows the contribution of IT to the enterprise value. A balanced scorecard can also help to identify gaps and areas for improvement in IT governance. References := CGEIT Review Manual, 7th Edition, Chapter 3: Benefits Realization, Section 3.3: Value Delivery Frameworks and Mechanisms, pp. 103-105.
NEW QUESTION # 72
A large financial institution is considering outsourcing customer call center operations which will allow the chosen vendor to access systems from offshore locations. Which of the following represents the GREATEST risk?
Answer: D
Explanation:
Loss of data confidentiality represents the greatest risk for a large financial institution that is considering outsourcing customer call center operations, as it would expose sensitive customer and business information to unauthorized access, disclosure, or misuse by the chosen vendor or other third parties. Data confidentiality is especially important for financial institutions, as they deal with personal, financial, and transactional data that are subject to strict regulatory and legal requirements, such as the General Data Protection Regulation (GDPR) and the Payment Card Industry Data Security Standard (PCI DSS). A breach of data confidentiality could result in reputational damage, customer dissatisfaction, legal liability, and financial loss for the financial institution. The other options are not as great, as they are more related to the operational or performance aspects of outsourcing, rather than the security or compliance aspects of it. Reference: : CGEIT Review Manual (Digital Version), Chapter 4: Risk Optimization, Section 4.3: IT Risk Management, Subsection 4.3.1: IT Risk Management Overview, Page 153 : CGEIT Review Manual (Digital Version), Chapter 5: Resource Optimization, Section 5.3: Security Resource Management, Subsection 5.3.1: Security Resource Management Overview, Page 192 : Offshore bank call centers face risks around privacy, resilience amid COVID-191 : Call Center Outsourcing Risks and How to Mitigate Them
NEW QUESTION # 73
Which of the following BEST demonstrates the effectiveness of enterprise IT governance?
Answer: B
Explanation:
Enterprise IT governance is the process of ensuring that IT supports the business objectives and strategies of the enterprise, and that IT investments and resources are aligned with the enterprise's needs and priorities1. The effectiveness of enterprise IT governance can be measured by the extent to which the business objectives are achieved through IT-enabled initiatives and services2. An IT balanced scorecard, business objectives definition, and IT processes measurement are all tools or activities that can help implement and monitor enterprise IT governance, but they do not demonstrate its effectiveness by themselves345. References
:=
* IT Governance: Definition, Frameworks, and Best Practices - InvGate
* The keys to effective IT governance in the digital era | CIO
* Defining IT Governance and Its Roles for Business Success - ISACA
* Governance of Enterprise IT - The Institute of Internal Auditors or The IIA
* Holistic IT Governance, Risk Management, Security and Privacy ... - ISACA
NEW QUESTION # 74
Which of the following is the BEST way to ensure the continued usefulness of IT governance reports for stakeholders?
Answer: C
NEW QUESTION # 75
A review of the effectiveness of IT governance within an enterprise has revealed that several innovation improvement initiatives are failing. An analysis shows a lack of stakeholder buy-in to the improvements. Implementing which of the following would have prevented this problem?
Answer: A
Explanation:
A change management program is the best option to prevent the problem of a lack of stakeholder buy-in to the innovation improvement initiatives, because it is a systematic and structured approach to managing the human side of change and ensuring that the stakeholders are engaged, informed, and committed to the change process. A change management program can help to identify and analyze the stakeholders, their needs, expectations, and concerns, and develop appropriate strategies and actions to communicate, educate, involve, and support them throughout the change journey. A change management program can also help to assess and address the potential risks, barriers, and resistance to change, and monitor and measure the effectiveness and outcomes of the change initiatives. According to Making Change Happen: 5 Keys to Driving Successful Change Initiatives, "Stakeholders are all the people who affect or are affected by the change initiative. Project participants can't make the change happen by themselves. They need champions and supporters. It's important to align stakeholders around the overall vision and then actively engage them throughout the process."
NEW QUESTION # 76
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