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| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Genesys Cloud CX Certified Professional - Consolidated Exam |
| Exam Number: | GCP-GCX |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Genesys Cloud CX Certified Expert Genesys Cloud CX Certified Associate |
| Exam Price: | $250 USD |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple-select, Multiple-choice, Scenario-based |
| Available Languages: | English |
| Passing Score: | 700/1000 |
| Real Exam Qty: | 70-80 |
| Recommended Training: | Genesys Cloud CX: Implementation Fundamentals Genesys Cloud CX: Reporting and Analytics Genesys Cloud CX: Contact Center Administration |
| Exam Registration: | Genesys Certification Portal Kryterion Webassessor |
| Sample Questions: | Genesys GCP-GCX Sample Questions |
| Exam Way: | Online proctored or authorized testing center |
| Pre Condition: | No mandatory prerequisites; recommended 6+ months hands-on experience with Genesys Cloud CX platform |
| Official Syllabus URL: | https://www.genesys.com/en-us/training-certification/certification-exams/gcp-gcx |
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Genesys GCP-GCX exam is a certification program designed for professionals who want to validate their knowledge and expertise in the field of Genesys Cloud CX. GCP-GCX exam is specifically designed for those who work with Genesys Cloud CX and want to demonstrate their mastery of the platform. Genesys Cloud CX Certified Professional - Consolidated Exam certification program is intended to help professionals enhance their career prospects by providing them with a globally recognized certification that proves their proficiency in the use of Genesys Cloud CX.
Genesys GCP-GCX Certification Exam is designed to test the knowledge and expertise of professionals who work with Genesys Cloud CX. Genesys Cloud CX Certified Professional - Consolidated Exam certification validates the skills necessary to implement, configure, and troubleshoot Genesys Cloud CX solutions. GCP-GCX exam tests a broad range of skills, including knowledge of Genesys Cloud CX architecture, contact center management, routing, reporting, and analytics.
NEW QUESTION # 88
You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.
Answer: B
NEW QUESTION # 89
Alerts that have been read are not included in the alert count, even if they are still active.
Answer: A
Explanation:
Alerts that have been read are still included in the alert count, even if they are still active. Alerts are notifications that inform you of important events or issues that require your attention in Genesys Cloud CX. Alerts appear as icons with a number indicating the alert count on the top right corner of the Genesys Cloud CX window. You can click on an alert icon to see more details about the alert and take action if needed. However, clicking on an alert icon does not remove it from the alert count unless you resolve or dismiss the alert. Reference: https://help.mypurecloud.com/articles/about-alerts/ https://help.mypurecloud.com/articles/view-and-manage-alerts/
NEW QUESTION # 90
Profiles can contain various types of information about people in the organization.
Why it is essential to have employees complete their profile information?
Answer: B
NEW QUESTION # 91
Which of the following is NOT a feature of Genesys Cloud CX contact center?
Answer: A
NEW QUESTION # 92
Genesys Cloud CX ACD assigns interactions to the most appropriate agent available.
Which of the following attributes is used to determine the best available agent? (Choose three.)
Answer: A,B,E
Explanation:
Language skills, additional attribute ratings, and ACD skills are three attributes that are used to determine the best available agent for an interaction in Genesys Cloud CX ACD. These attributes are ratings that indicate an agent's proficiency or preference for handling certain types of interactions or customers. For example:
Language skills indicate an agent's ability to speak or write in different languages.
Additional attribute ratings indicate an agent's knowledge or experience with specific products, services, topics, etc.
ACD skills indicate an agent's capability or willingness to handle different media types or queues.
Genesys Cloud CX ACD uses these attributes to match each interaction with an agent who has the highest ratings for those attributes. Reference: https://help.mypurecloud.com/articles/about-acd-evaluation-methods/ https://help.mypurecloud.com/articles/add-language-skills-to-an-agent-profile/ https://help.mypurecloud.com/articles/add-additional-attribute-ratings-to-an-agent-profile/ https://help.mypurecloud.com/articles/add-acd-skills-to-an-agent-profile/
NEW QUESTION # 93
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