CIPS L5M9 Exam | L5M9 Certification Test Answers - 100% Pass Rate Offer of L5M9 Top Exam Dumps

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Performance Improvement in Operations- Continuous improvement approaches
  • 1. Business process re-engineering
    • 2. Process improvement methodologies
      - Performance measurement and benchmarking
      • 1. Setting performance targets
        • 2. Benchmarking techniques
          Topic 2: Operations Strategy and Performance- Order winners and order qualifiers
          • 1. Competitive positioning through operations capability
            - Operations strategy development
            • 1. Top-down vs bottom-up strategy perspectives
              • 2. Stages of operations strategy evolution
                Topic 3: Quality and Reliability Management- Total Quality Management (TQM)
                • 1. Quality assurance vs total quality
                  - Failure prevention and recovery
                  • 1. Failure Mode and Effects Analysis (FMEA)
                    • 2. Failure measurement and impact
                      • 3. Maintenance strategies and reliability improvement
                        Topic 4: Operations Processes and Systems- Process design and analysis
                        • 1. Input–transformation–output model
                          • 2. Types of operations: manufacturing and services
                            - Four Vs of operations
                            • 1. Variety
                              • 2. Volume
                                • 3. Visibility
                                  • 4. Variation in demand
                                    Topic 5: Operations Management Concepts- Performance objectives of operations
                                    • 1. Quality
                                      • 2. Cost
                                        • 3. Speed
                                          • 4. Dependability
                                            • 5. Flexibility
                                              - Definition and scope of operations management
                                              • 1. Role of operations in supply chain efficiency and effectiveness
                                                • 2. Operations as transformation process (input–transformation–output)

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                                                  CIPS Operations Management Sample Questions (Q90-Q95):

                                                  NEW QUESTION # 90
                                                  Logan has recently been appointed to the position of Operations Manager within in IT firm. The CEO has charged Logan with improving the performance of the department, in particular, in ensuring that promises made to customers are kept. Logan is therefore prioritising KPIs for the team including the delivering of services on-time and customer retention.
                                                  Which of the 5 Performance Objectives of Operations Management is Logan focusing on?

                                                  Answer: B

                                                  Explanation:
                                                  This is dependability because it relates to keeping promises to customers. This is from p.37.


                                                  NEW QUESTION # 91
                                                  At which point in the manufacturing process would Failure Mode and Effective Analysis (FMEA) be first used?

                                                  Answer: A

                                                  Explanation:
                                                  The question asks when it can be FIRST used so the correct answer is 1. FMEA detects failures early in the process, usually before mass production begins, and looks at potential failures in both design and process. It may be conducted when you have a prototype as well as later on in the manufacturing process, or when products are returned faulty. P.97-98


                                                  NEW QUESTION # 92
                                                  When quality is used as a foundation to build improvements in other areas such as dependability, what is this theory known as?

                                                  Answer: D

                                                  Explanation:
                                                  This is the Sand Cone Theory from p.84. The other options are not real. The Sand Cone theory is about building a strong base, and then building something up one bit at a time, i.e. once you've got quality you then add in dependability, then you add in cost etc.


                                                  NEW QUESTION # 93
                                                  Where a company produces many different but similar products, what is this dimension known as?

                                                  Answer: A

                                                  Explanation:
                                                  This is high variety. Variation is about fluctuations in demand. See p.49


                                                  NEW QUESTION # 94
                                                  Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
                                                  Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
                                                  Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
                                                  Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
                                                  Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
                                                  Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

                                                  Which of the following will you put into box 2?

                                                  Answer: B

                                                  Explanation:
                                                  The correct answers are as follows:


                                                  NEW QUESTION # 95
                                                  ......

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