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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Discovery20%- Stakeholder analysis
  • 1. Conduct discovery workshops
  • 2. Identify key stakeholders and decision-makers
- Gather requirements
  • 1. Understand business goals and collaboration needs
  • 2. Identify current workflows and pain points
Migration and Change Management5%- Adoption and enablement
  • 1. Best practices for Slack adoption
  • 2. Training and change management plans
- Migration planning
  • 1. Data migration strategies
  • 2. Transition from other platforms
Workflows and Integrations12%- Integrations and apps
  • 1. App management and distribution
  • 2. Third-party integrations
- Workflow Builder
  • 1. Custom workflow templates
  • 2. Automate routine processes
Security18%- Authentication and access
  • 1. Domain verification and auto-provisioning
  • 2. Single Sign-On (SSO) configuration
- Slack security and compliance
  • 1. Retention policies and export
  • 2. Data Loss Prevention (DLP)
  • 3. Enterprise Key Management (EKM)
Channel Strategy25%- User Groups and permissions
  • 1. User Group creation and management
  • 2. Default channels and channel management policies
- Channel architecture design
  • 1. Channel segments and cross-org channels
  • 2. Public vs. private channel strategy
  • 3. Channel naming conventions and organization
Governance and Administration20%- Workspace administration
  • 1. Roles and permissions
  • 2. Workspace settings and policies
  • 3. Guest access management
- Governance framework
  • 1. Channel management policies
  • 2. Acceptable use policies
  • 3. Data governance and compliance

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Salesforce Certified Slack Consultant Sample Questions (Q77-Q82):

NEW QUESTION # 77
You are working with a client on a Slack Business+ plan that has more than 200 employees. The client often works with external partners and has a vision to keep work in Slack as organized as possible while also providing space to create connections outside of daily responsibilities.
Which activity would NOT be included in your project plan?

Answer: A

Explanation:
The activity that would not be included is Grid design . The client is on a Slack Business+ plan, not Enterprise Grid. Grid design applies when designing an Enterprise organization that may contain multiple workspaces, workspace access levels, multi-workspace channels, and centralized org-level administration. A Business+ engagement can still require discovery, governance recommendations, and channel strategy because the customer has more than 200 employees, works with external partners, and wants organized collaboration. However, it does not require an Enterprise Grid architecture unless the client is moving to an Enterprise plan. Option A is required because the consultant still needs to understand business goals, user groups, external collaboration, and pain points. Option B is still relevant because policies and admin responsibilities matter on Business+. Option D is central because channel naming, channel purpose, external collaboration, and social/community channels are directly tied to the client's vision. Slack's Enterprise documentation distinguishes Enterprise organization capabilities such as multiple workspaces and multi- workspace channels from standard workspace administration.
Reference topic: Grid Design - plan eligibility, Enterprise Grid architecture, and when grid design is in scope.


NEW QUESTION # 78
An employee has a channel they want to archive.
Which scenario represents the most automated channel archive/unarchive request process?

Answer: A

Explanation:
The correct answer is D . The question asks for the most automated archive/unarchive request process. A channel workflow is the clear automation mechanism because it gives employees a structured request path instead of relying on free-form messages or direct admin intervention. In a well-designed support channel such as #plz-admin , users can open the channel workflows, select the archive/unarchive workflow, provide the required details, and route the request to the appropriate admin or approval process. Option A uses the wrong support-channel pattern and is only a manual message. Option B creates a private dependency on a workspace admin and does not scale. Option C is also manual and the channel name is malformed as #plz admin instead of a clean hyphenated Slack channel name. Option D uses the correct channel naming convention and applies Workflow Builder to standardize intake, reduce admin back-and-forth, and make the archive/unarchive process repeatable.
Reference topic: Channel Strategy - admin request channels, Workflow Builder automation, channel archive process, support-channel naming, and scalable user request management.


NEW QUESTION # 79
You are presenting a final Slack grid design to a client for sign-off. What is essential to include in your presentation to ensure the client is fully informed and ready to approve the design?

Answer: A

Explanation:
Presenting a comprehensive overview of the proposed grid design, including the rationale behind the channel structure, user permissions, and integration plans, is crucial. This ensures that the client understands how the design meets their specific needs and is well-equipped to make an informed decision for sign-off.


NEW QUESTION # 80
You are a Slack consultant helping a client configure Slack Connect. The client is planning a new project with an external partner, and the client asks you whether approval will be required to work with the partner in Slack Connect channels by default.
What guidance should you provide about working with other companies / partners in Slack Connect channels?

Answer: D

Explanation:
The correct answer is D. Slack Connect approval behavior depends on the organization's external collaboration settings, whether the external organization is already verified or trusted, and how the Enterprise Grid policies are configured. It is careless to tell a client that approval is always required or never required. In practice, approvals may be required depending on admin settings, workspace policies, external organization status, and whether the invitation is for a new or already approved relationship. Option A is wrong because Slack Connect approvals are not controlled by app approval settings; app governance and external collaboration governance are separate policy areas. Option B is too permissive and ignores enterprise controls. Option C is too absolute and ignores cases where admins configure more open collaboration rules. The consultant's answer should be precise: approval is sometimes required, and the client should review Slack Connect settings during the Policies and Settings session so the external collaboration model matches their risk posture.


NEW QUESTION # 81
A multinational corporation is using Slack and needs to agree on a policy for data retention to comply with various international data protection laws. What is the most effective strategy to establish this policy?

Answer: C

Explanation:
This approach allows the organization to comply with various international data protection laws while maintaining flexibility to adapt to regional requirements. It demonstrates an understanding of differing legal landscapes and a commitment to compliance.


NEW QUESTION # 82
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