ITIL-4-HVIT Real Exam - Latest ITIL-4-HVIT Exam Notes

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Section	Objectives
Topic 1: Understand the digital product lifecycle in terms of the ITIL operating model	- Digital product lifecycle and value streams 1. Operating and improving digital products 2. Designing and delivering digital products
Topic 2: Understand how to contribute to achieving value with digital products	- Value creation in high-velocity IT 1. Feedback loops and continual improvement 2. Customer and stakeholder value
Topic 3: Understand concepts regarding the high-velocity nature of digital enterprises	- Understand the concepts of high-velocity IT 1. The characteristics of high-velocity IT 2. Digital technology and digital organizations
Topic 4: Understand how ITIL practices contribute to high-velocity IT	- Key ITIL practices for high-velocity environments 1. Architecture management 2. Deployment management 3. Information security management 4. Business analysis 5. Service validation and testing
Topic 5: Understand the importance of the ITIL guiding principles in a high-velocity IT environment	- Applying ITIL guiding principles 1. Focus on value 2. Optimize and automate

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q105-Q110):

NEW QUESTION # 105
An organization has received feedback from its customers that the latest release of its product lacks valuable features. It was discovered that the key members of the software development team had been working on other tasks.
How does 'portfolio management' contribute to ensuring that the team is working on tasks that contribute to the organization's strategy?

A. It helps the team to prioritize backlog items
B. It helps the team to document customer requirements
C. It provides the governance needed for the team to operate
D. It provides the business case needed to gain funding for the team

Answer: A

Explanation:
Portfolio management ensures that an organization invests in and prioritizes work based on strategic value and business outcomes. By helping prioritize backlog items, it ensures that the development team focuses on the most valuable work aligned with organizational strategy, preventing misallocation of effort to lower-priority tasks and improving delivery of meaningful features.

NEW QUESTION # 106
A new digital service is being designed. The team needs to make sure the service will meet agreed response times, availability targets, and support hours expected by customers.
Which practice should take the LEAD in defining and agreeing these targets?

A. Problem management
B. Service level management
C. Deployment management
D. Incident management

Answer: B

Explanation:
Service level management is the practice responsible for setting clear business-based targets for service levels and ensuring that delivery is assessed and managed against them. Response times, availability targets, and support hours are classic service level concerns.

NEW QUESTION # 107
An organization manages its servers, networks, and cloud resources by defining them in version- controlled configuration files that are applied automatically.
Which benefit is MOST directly achieved?

A. Business cases no longer need to be approved
B. Warranty requirements are eliminated
C. Customer satisfaction surveys become unnecessary
D. Environments can be created rapidly and consistently

Answer: D

Explanation:
Infrastructure as code enables environments to be provisioned automatically and reproducibly from a versioned definition. This removes manual configuration effort and variation between environments, which accelerates development and testing while also reducing configuration- related incidents.

NEW QUESTION # 108
An organization has recently completed an urgent website upgrade because of customer complaints about response times. Customers are not happy with the upgrade because the new response times are not as fast as they expected they would be.
How should the 'business analysis' practice be utilized to prevent this situation from happening again?

A. By establishing acceptance criteria in line with customer requirements
B. By reviewing the 'definition of done' to ensure that response times are included
C. By collecting information from customers and other stakeholders to fully understand the requirements and environments
D. By ensuring that the organization's technology architecture is aligned with its product and service architecture

Answer: C

Explanation:
The business analysis practice focuses on understanding stakeholder needs, expectations, and context before solutions are defined or delivered. By systematically gathering and analysing information from customers and other stakeholders, the organization can ensure that requirements such as acceptable response times are clearly understood and accurately reflected in the solution design, preventing mismatches between delivered outcomes and customer expectations.

NEW QUESTION # 109
An organization has recently acquired another company with its own service management teams.
The organization wants to ensure healthy relationships between employees and the opportunity for everyone to contribute to value co-creation.
What should the organization do NEXT?

A. Set clear targets for the new service management teams aligned with existing targets
B. Train the staff of the new service management teams on how to access existing procedures
C. Create separate value streams for the activities of the new service management teams
D. Perform a stakeholder analysis exercise in an effort to identify any conflicting interests

Answer: D

Explanation:
When two organizations are integrated, relationship health and effective value co-creation depend on understanding the people involved, their roles, expectations, and potential conflicts.
Stakeholder analysis is the appropriate next step because it identifies all relevant groups, their interests, influence, and possible areas of friction. This creates the foundation for aligning collaboration and ensuring inclusive participation in value creation.

NEW QUESTION # 110
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