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Pegasystems PEGACPDC25V1 Prüfungsplan:

Thema	Einzelheiten
Thema 1	Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.
Thema 2	AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.
Thema 3	Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.
Thema 4	Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.

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Pegasystems Certified Pega Decisioning Consultant 25 PEGACPDC25V1 Prüfungsfragen mit Lösungen (Q52-Q57):

52. Frage
A financial institution's NBA team discovers that they need to modify their risk assessment strategy and edit a scorecard used for loan approvals. The team lead reviews the available options in 1:1 Operations Manager to determine the most appropriate approach to implementing these changes.
Which approach should the team lead use to implement these strategy and scorecard modifications?

A. Submit a Create new action request in 1:1 Operations Manager
B. Submit an Update existing action request in 1:1 Operations Manager
C. Create a new revision in 1:1 Operations Manager, followed by a new change request in the Customer Decision Hub portal
D. Submit an Other request type in the Customer Decision Hub portal

Antwort: D

53. Frage
U+ Bank implemented a customer journey for Its customers. The journey consists of five stages. The bank observes that as customers progress through the journey, one customer entered the third stage of the Journey, and then received an offer that is not included in any journey.
Which statement explains the cause of this behavior?

A. The customer always receives the most relevant action, even if an action is not a part of any journey.
B. The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.
C. The customer can be Involved in only one active journey at a given moment.
D. The bank implemented upweighting for the third stage.

Antwort: A

54. Frage
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website.
The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning architect, what must you do to present offers from the two groups?

A. Map a real-time container to the Top-level or Issue-level.
B. Enable an engagement policy for the second group.
C. Set contact limits for both the groups.
D. Create a decision strategy at the Issue-level

Antwort: A

Begründung:
To present offers from the two groups, you must map a real-time container to the Top-level or Issue-level. A real-time container is a configuration that defines how to deliver offers and treatments to a specific channel, such as a website or a mobile app. By mapping a real-time container to the Top-level or Issue-level, you can enable all the offers under that level to be available for delivery through that channel. Verified References: Pega Academy - Decisioning Consultant - Configuring real-time containers

55. Frage
Which of the following reasons explains why a customer might receive an action that they already accepted?

A. The suppression rules are not defined to exclude previously accepted actions.
B. The action suitability conditions are not defined.
C. The volume constraint is not set to exclude previously accepted offers.
D. The actions are filtered based on eligibility.

Antwort: C

Begründung:
A customer might receive an action that they already accepted if the volume constraint for that action is not configured to exclude previously accepted offers. This option can be enabled by selecting the Exclude previously accepted actions checkbox in the volume constraint configuration. The action suitability conditions are used to determine whether an action is suitable for a customer based on their propensity, priority, or other criteria, not based on their previous responses. The suppression rules are used to exclude customers from receiving an action based on certain conditions, such as opt-out preferences or recent purchases, not based on their previous responses. The actions are filtered based on eligibility before applying the volume constraints, so this option does not explain why a customer might receive an action that they already accepted. Verified Reference: Certified Pega Decisioning Consultant | Pega Academy, Volume constraints

56. Frage
MyCo, a telecom company, developed a new data plan group to suit the needs of its customers. The following table lists the three data plan actions and the criteria that customers must satisfy to qualify for the offer:

Antwort:

Begründung:

57. Frage
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