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| Section | Weight | Objectives |
|---|---|---|
| Agentforce AI | 8% | - Use cases and limitations - AI assistant configuration |
| Workflow/Process Automation | 15% | - Salesforce Flow - Automation best practices - Approval processes |
| Sales and Marketing Applications | 10% | - Forecasts and sales processes - Campaigns and products - Lead and opportunity management |
| Productivity and Collaboration | 10% | - Activities, tasks, and events - Email and calendar integration - Chatter configuration |
| Service and Support Applications | 10% | - Case management - Entitlements and service contracts - Knowledge and support tools |
| Object Manager and Lightning App Builder | 20% | - Standard and custom objects - Fields, relationships, and schema - Lightning record pages and components - Lightning App Builder and page layouts |
| Data and Analytics Management | 17% | - Reports and dashboards - Data validation and deduplication - Data import/export tools - Data security and quality |
| Configuration and Setup | 15% | - User management and security - Sharing model and access controls - Profile and permission sets - Company and org settings |
>> Salesforce-Certified-Administrator Exam Question <<
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NEW QUESTION # 185
Brokers at DreamHouse Realty need to see certain information about one or more cases when referencing the contact record. This record case Name, Case ID,Customer Name, Case Reason, Case Status, and Case Creation Date.
Which two changes in Setup should the administrator make?
Answer: A,D
Explanation:
Explanation
To see certain information about one or more cases when referencing the contact record, an administrator can use two methods: edit the Related List component in the Lightning App Builder and choose Related List as the related listtype; and use the page layout editor to include the appropriate column in the Cases related list. The Related List component is a component that allows users to view and edit records related to a parent record on a record page. The Related List component has two types: Related List and Enhanced List. The Related List type shows records in a table format with columns that match the page layout of the parent record. The Enhanced List type shows records in a compact format with fewer columns and actions. To change the type of the Related List component, an administrator can use the Lightning App Builder and select either Related List or Enhanced List from the properties panel. The page layout editor is a tool that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. To include appropriate columns in a related list, such as case name, case ID, customer name, case reason, case status, and case creation date for cases related to contacts, an administrator can use the page layout editor and drag and drop the desired fields from the palette to the Cases related list on the contact page layout.
References:
https://help.salesforce.com/s/articleView?id=sf.lex_related_lists_component.htm&type=5https://help.salesforce.c
NEW QUESTION # 186
An administration needs to store the ID of record type of later use in a flow.
Which kind of variable should the administrator use?
Answer: D
Explanation:
Explanation
An ID variable is a type of variable that can store an ID value of a record or a record type in a flow. It can be used to store the ID of a record type for later use in a flow, such as assigning it to a record or using it in a condition. A boolean variable is a type of variable that can store a true or false value in a flow. A text variable is a type of variable that can store a text value in a flow. A record variable is a type of variable that can store one or more field values of a record in a flow. References:
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_variables.htm&type=5
NEW QUESTION # 187
Which two capabilities are considerations when marking a field as required in Object Manager?
Choose 2 answers
Answer: A,C
Explanation:
Explanation
When you mark a field as required in Object Manager, the field is universally required to save a record on that object in the user interface. However, the field is not required to save records via the API on that object, unless you also mark it as required on the page layout.
References: https://help.salesforce.com/s/articleView?id=sf.fields_about_required_fields.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admin_profile_picklists.htm&type=5
NEW QUESTION # 188
Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.
Why are the support reps unable to see the Closed option in the specified piclist?
Answer: B
Explanation:
Explanation
A support process is a feature that allows administrators to define and enforce the stages that a case or work order must go through based on its record type. A support process determines which values are available for the status field for each record type. If a support process omits a certain value for the status field, such as Closed, then users will not be able to see or select that value when working with cases or work orders of that record type. References: https://help.salesforce.com/s/articleView?id=sf.customize_supporthome.htm&type=5
NEW QUESTION # 189
Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
How should the administrator complete this requirement?
Answer: D
NEW QUESTION # 190
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