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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q25-Q30):

NEW QUESTION # 25
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

A. SAP Cloud ALM
B. SAP Customer Data Cloud
C. SAP Analytics Cloud
D. SAP Successfactors

Answer: A,B,C

NEW QUESTION # 26
Which solution can be used to analyze a real-time 360 view of the customer?

A. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
B. Enterprise Consent and Preference Management
C. SAP Customer Data Platform
D. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)

Answer: C

NEW QUESTION # 27
Which of the following is a feature of SAP Customer Data Platform?

A. Product Workbench
B. Payload customer error messages
C. Al customer overview
D. Unique customer database

Answer: D

NEW QUESTION # 28
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It provides permanent awareness of customer expectations.
B. It provides seamless connectivity to teams with the correct information at the right time.
C. It enables organizations to deliver personalized customer engagement data.
D. It enables processing of accounting data.
E. It provides permanent transparent and personalized data related to maintenance plants.

Answer: A,B,C

NEW QUESTION # 29
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. Business process analysis is available out-of-the-box.
B. SAP Integration Suite is available to integrate applications.
C. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
D. SAP Build can be used to create custom apps.
E. Al capabilities empower sales & marketing analysts to accelerate decisions.

Answer: B,D,E

NEW QUESTION # 30
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