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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Data Foundations (CMDB and CSDM) |
| Exam Number: | CIS-DF |
| Passing Score: | 70% |
| Certificate Validity Period: | No fixed expiration; requires maintenance via ServiceNow release-based delta updates |
| Exam Duration: | 90 minutes |
| Related Certifications: | ServiceNow Certified Implementation Specialist - CMDB ServiceNow Certified Implementation Specialist - Service Mapping ServiceNow Certified Implementation Specialist - Discovery ServiceNow Certified System Administrator (CSA) |
| Exam Format: | Multiple Choice, Proctored Online Exam |
| Real Exam Qty: | 60 |
| Available Languages: | English |
| Exam Price: | $300 USD |
| Recommended Training: | ServiceNow CSDM Framework Overview ServiceNow CMDB Fundamentals Training |
| Exam Registration: | ServiceNow Training and Certification Portal |
| Sample Questions: | ServiceNow CIS-DF Sample Questions |
| Exam Way: | Online proctored exam or authorized testing center |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) or equivalent experience with CMDB and ServiceNow platform fundamentals |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
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121. Frage
A CMDB Manager wants to improve data quality using theCMDB Health Dashboard.
What needs to happen to generate CMDB health scores?
Antwort: A
Begründung:
InServiceNow, theCMDB Health Dashboarddoes not calculate health scores in real time by default. Instead, health scores are generated and refreshed byscheduled calculation jobsthat evaluate CI data against defined health rules across the dimensions ofcompleteness, correctness, and compliance.
To generate and maintain CMDB health scores, thescheduled jobs for CMDB Health must be active. These jobs periodically scan the CMDB, apply health rules (for example, required attributes populated, lifecycle status compliance, certification results), and calculate scores that are displayed on the dashboard and scorecards. Without these scheduled jobs running, the dashboard cannot produce current or meaningful health metrics.
Option B is incorrect because CMDB health scoring isnot automatic or real-time; it depends on scheduled processing. Option C is also incorrect because CMDB Health is part of the core CMDB/Data Foundations capability in ServiceNow and does not require a separate "CMDB health calculation" plugin to be installed in modern implementations.
Activating and maintaining these scheduled jobs ensures that health scores remain accurate, trendable over time, and useful for governance decisions. This is a foundational requirement for using the CMDB Health Dashboard as a data quality improvement tool.
Therefore, the correct answer isA - The scheduled jobs for the CMDB Health Dashboard must be activated.
122. Frage
A Configuration Manager wants to use theUnified Map.
Where would it be accessed?
Antwort: A
Begründung:
TheUnified Mapis a visualization capability used to understandservice composition, dependencies, and relationshipsacross CIs, Application Services, and infrastructure. InServiceNow, the Unified Map is accessed through theCMDB Workspace.
CMDB Workspace serves as the central experience for CMDB operations, analytics, and visualization. From within the workspace, users can launch the Unified Map to explore how services are constructed, identify dependencies, and analyze impact-leveraging data from Discovery and Service Mapping.
Option A (CI Class Manager) is used forclass hierarchy, ownership, and principal class configuration, not visualization. Option B (CMDB Data Manager) is focused ongovernance and lifecycle policies, such as archival, certification, and attestation, not service mapping views.
Because Unified Map is anoperational and analytical visualization tool, it is correctly accessed viaCMDB Workspace.
Therefore, the correct answer isC - CMDB Workspace.
123. Frage
(Choose 2 options)
A CMDB Administrator needs to create a new CI class for anInternet of Things (IoT) Sensorin ServiceNow.
What are therecommended practicesfor this activity?
Antwort: A,D
Begründung:
Creating new CI classes is ahigh-impact configuration activityand must follow strictData Foundations and CSDM-aligned best practicesto avoid long-term technical debt and upgrade risk.
Option Bis a recommended first step. Before creating any new CI class, administrators shouldinstall or update the CMDB CI Class Models Store applicationand verify whether an appropriate class already exists.
ServiceNow frequently delivers new CI classes through updates and class model packages, and duplicating an existing or planned class can lead to fragmentation and governance issues.
Option Cis also correct. When a new class is truly required, it should beadded under an appropriate parent classto inherit attributes, behaviors, and discovery patterns. For an IoT Sensor, this might be under a hardware or device-related parent class, ensuring consistency and minimizing customization.
Option A is incorrect and dangerous-deleting unused classes can break dependencies and historical data.
Option D is also discouraged; modifying existing classes to repurpose them violates upgrade-safe design principles and can negatively impact discovery, integrations, and reporting.
By verifying existing models first and extending the class hierarchy correctly, organizations maintain aclean, scalable, and upgrade-safe CMDB.
Therefore, the correct answers areB and C.
124. Frage
Which are values of CMDB? (Choose 2 options)
Antwort: A,C
Begründung:
The CMDB is a foundational capability that enables organizations to operate IT services with confidence, resilience, and efficiency. Its value lies not in automation for its own sake or financial data management, but in how it supports service-aware operations and decision-making.
Strengthening operational resiliency (Option A) is a core value of the CMDB. By maintaining accurate configuration data and relationships, organizations can better understand dependencies, assess risk, and recover more quickly from incidents or outages. A trusted CMDB enables proactive problem management and informed change planning, directly contributing to resiliency.
Streamlining Incident and Change Management (Option B) is another primary value. Accurate CI data allows incidents to be routed automatically to the correct support groups, enables faster root- cause analysis, and supports risk-based change assessments. This reduces manual effort, improves response times, and lowers operational risk.
125. Frage
A CMDB CI Class Owner responsible for the Windows Server class needs to manage the Windows Server class.
Which CI Class Manager feature will help the CI Class Owner streamline this task?
Antwort: C
Begründung:
The correct answer is Pinned Classes . In CI Class Manager, pinning a class is used to keep frequently managed CI classes easily accessible. A CI Class Owner who regularly manages the Windows Server class does not need to search for it repeatedly through the full class hierarchy. By pinning the class, the owner can return to it quickly, improving administrative efficiency and reducing navigation overhead. "CI Favorites" is not the correct CI Class Manager feature in this context, and "Search CI Classes" can locate a class but does not streamline ongoing repeated management in the same way. Search is useful for one-time discovery, while pinned classes are specifically useful for recurring ownership and class administration tasks. Therefore, the feature that best supports this requirement is Pinned Classes.
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126. Frage
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CIS-DF Prüfungsübungen: https://www.zertpruefung.ch/CIS-DF_exam.html
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