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SAP C_FSM_2601 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Service Order Management	26%	- Service Order Assignment and Routing - Service Order Creation and Processing - Service Order Status Management - Service Order Scheduling and Planning
Topic 2: Service Reporting and Analytics	16%	- Service Performance Metrics - Reports and Dashboards - Custom Report Generation - KPI Monitoring and Analysis
Topic 3: Resource Management	22%	- Workforce Planning and Forecasting - Travel and Route Optimization - Skill-Based Matching - Technician Management
Topic 4: Configuration and Integration	16%	- API and Web Services - Integration with SAP ERP and CRM - SAP FSM System Configuration - Third-Party System Integration
Topic 5: Mobile Application	20%	- Mobile Checkout and Time Tracking - Field Service Mobile App Features - Offline Capabilities - Real-Time Communication

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SAP C_FSM_2601 study guide

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SAP Certified - SAP Field Service Management Sample Questions (Q42-Q47):

NEW QUESTION # 42
How do validated partners qualify for expert status?
There are three correct answers.

A. By completing RISE projects with significant innovation
B. By achieving an ACV over EUR 550,000 in the last 24 months
C. By maintaining over 80% Clean Core Quality Gates accepted
D. By exceeding standard marketing metrics

Answer: A,B,C

NEW QUESTION # 43
Which statements are true with regards to the difference between online and offline reports?
There are three correct answers.

A. Offline reports are generated by the mobile device without needing a data connection to the FSM cloud.
B. The data required for an offline report can be read from either the FSM Cloud or from the FSM mobile app.
C. All data required for an online report is read from the FSM cloud.
D. Online reports are generated in the FSM cloud and returned to the client (mobile or web).

Answer: A,C,D

NEW QUESTION # 44
Which of the following statements are correct?
There are two correct answers.

A. Roles define what the user can do on account level.
B. Admin Policy Groups define what the user can do on account level.
C. Admin Policy Groups define what the user can do on company level.
D. Roles define what the user can do on company level.

Answer: A,C

NEW QUESTION # 45
How can Master Data be created and maintained in FSM?
There are three correct answers.

A. Manually in the Master Data module
B. By integration with back-end systems
C. By bulk upload with the Data Loader

Answer: A,B,C

NEW QUESTION # 46
A job requiring multiple technicians can be planned/assigned by using the features 'Supporting Technician', 'Teams', or 'Crews'. True or false?
Choose the correct answer.

A. False
B. True

Answer: B

NEW QUESTION # 47
......

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