Arch-302試験解説、Arch-302日本語版参考資料

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Salesforce Arch-302 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Implementation Strategy	22%	- Plan deployment and delivery methodology 1. Plan data migration and cutover activities 2. Recommend security and compliance practices 3. Define environment management approach 4. Establish release management and testing strategy
Topic 2: Multi-Cloud Architecture	28%	- Design scalable Salesforce multi-cloud solutions 1. Design customer data synchronization strategies 2. Evaluate integration patterns and middleware options 3. Integrate Marketing Cloud and customer identity solutions 4. Integrate B2C Commerce with Service Cloud
Topic 3: Operational Excellence	23%	- Monitor and optimize platform operations 1. Support post-launch optimization activities 2. Implement scalability and monitoring solutions 3. Identify performance bottlenecks and troubleshooting methods 4. Recommend best practices for long-term maintenance
Topic 4: Discovery and Customer Success	27%	- Facilitate customer engagement and requirement gathering 1. Explain governance and DevOps lifecycle strategy 2. Identify systems of record and solution risks 3. Define implementation approach and project scope 4. Recommend Salesforce products based on business needs

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Arch-302日本語版参考資料、Arch-302受験体験

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Salesforce Certified B2C Solution Architect 認定 Arch-302 試験問題 (Q25-Q30):

質問 # 25
A B2C Commerce merchant has multiple live sites across different brands and geographies all supported by Service Cloud and Marketing Cloud. Unfortunately, the merchant is having customer service challenges caused by fragmented views of the customer. Customers occasionally use alternate email addresses, make purchases as guests, and contact customer service anonymously. The Success Manager believes that Customer Data Platform (CDP) could help them solve their problem.
How should a Solution Architect describe the role of CDP in this context7

A. CDP can be used to identify multiple records within each separate system representing the same person and assigning them a consistent Global Party ID; additional custom development is then required to relate those IDs between systems.
B. CDP cannot be used across multiple brands within a single merchant environment because the customer as human view cannot support different accounts under separate brands.
C. CDP can be used to recognize customers as humans and extend existing records related to that human across connected systems with a consistent Global Party ID.
D. When CDP is provisioned, B2C Commerce, Service Cloud, and Marketing Cloud will automatically use a common core Customer Profile managed by Customer 360 Data Manager.

正解：C

解説：
CDP is a feature that allows creating a unified and holistic view of the customer across different systems and channels. CDP can use various identifiers, such as email, phone, or social media, to recognize customers as humans and extend existing records related to that human across connected systems, such as B2C Commerce, Service Cloud, and Marketing Cloud. CDP can also assign a consistent Global Party ID to each human, which can be used as a unique identifier across the systems. References: https://www.salesforceben.com/the-drip/complete-guide-to-customer-data-platforms-and-salesforce-cdp/

質問 # 26
Refer to the image below:

A brand is planning to re-platform their existing website onto B2C Commerce. As part of the re-platform they will create a new social community portal. They are going to implement B2C Commerce, Experience Cloud, and Salesforce Identity.
After reviewing the workflow, which system should a Solution Architect recommend to use as a primary authentication method while attempting to minimize migration of customer profile data?

A. Salesforce Core Platform/Identity
B. Salesforce Marketing Cloud
C. Salesforce CDP
D. Salesforce B2C Commerce

正解：A

解説：
This answer is correct because it minimizes the migration of customer profile data by using Salesforce Identity as the primary authentication method. Salesforce Identity can act as an identity provider (IDP) for both B2C Commerce and Experience Cloud, and it can store customer profile data in a single place. This reduces the need to duplicate or sync customer data across multiple systems. References: https://help.
salesforce.com/s/articleView?id=sf.b2c_commerce_service_cloud_integration.htm&type=5

質問 # 27
An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.
How should a Solution Architect ensure that this requirement Is met?

A. Make a copy of the appropriate .ess file from the organization's web server and upload it to the self- service portal.
B. Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
C. Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
D. Copy any relevant .ess code from the organization's website and paste it into the pages for the self- service portal in Page Builder.

正解：B

解説：
A self-service portal is a feature in Service Cloud that allows creating branded websites and portals for customers to access self-service resources, such as knowledge articles, case management, chat, etc. To ensure that the theme of the self-service portal is consistent with the theme of the B2C Commerce storefront, a Solution Architect should do the following:
* Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use. The Style Sheet URL setting is a configuration option in Service Cloud that allows specifying a custom style sheet for the self-service portal. The style sheet must be hosted on a publicly-accessible web server and must follow certain guidelines and limitations. By setting the value of the Style Sheet URL setting to match the style sheet used by the B2C Commerce storefront, the Solution Architect can ensure that the self-service portal has the same look and feel as the storefront.
Option B is incorrect because there is no Portal Theme URL setting in Service Cloud. Option C is incorrect because copying any relevant CSS code from the organization's website and pasting it into the pages for the self-service portal in Page Builder is not a recommended or supported way of customizing the theme of the self-service portal. Option D is incorrect because making a copy of the appropriate CSS file from the organization's web server and uploading it to the self-service portal is not possible or advisable. The CSS file must be hosted on a publicly-accessible web server and referenced by the Style Sheet URL setting.
References:
* https://help.salesforce.com/s/articleView?id=sf.networks_overview.htm&type=5
* https://help.salesforce.com/s/articleView?id=sf.selfservice_style_sheet.htm&type=5

質問 # 28
A company wants to give its service agents a current view in Marketing Cloud of which journeys customers are in at any given time, so that agents can provide a more persona! and relevant experience if a customer contacts them.
What approach should a Solution Architect recommend to fulfill this requirement?

A. Develop a custom Lightning web component in Salesforce to query Marketing Cloud in real time to get Contact Journey membership.
B. Schedule a batch job in Salesforce to query Marketing Cloud for the contact membership status of all contacts in Journeys on a regular basis (for example, once per hour) and write this to the Contact record.
C. Add the Journey Membership Lightning component from the Marketing Cloud Connect Managed Package to the Contact Page Layout.
D. Create a multi-select picklist on the contact record, and use the out-of-the-box Contact Update activities in Journey Builder to add or remove the name of the journey as they enter and exit.

正解：C

解説：
The Journey Membership Lightning component is a pre-built component that displays the journeys that a contact is in and their status in each journey. It can be added to the Contact Page Layout in Service Cloud using the Marketing Cloud Connect Managed Package, which enables integration between Service Cloud and Marketing Cloud. References: https://help.salesforce.com/s/articleView?id=sf.
mc_co_journey_membership_lightning_component.htm&type=5 https://help.salesforce.com/s/articleView?
id=sf.mc_co_marketing_cloud_connect.htm&type=5

質問 # 29
Acme Ltd wants to Integrate B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect was tasked with optimizing the integration by understand and which cloud is the ideal system of record for each piece of data.
Which two considerations will lead to an optimal design around systems of record?
Choose 2 answers

A. Store primary attributes (name, address, birthday, phone, and email) about the customer in Service Cloud
B. Lifetime engagement tracking and history, other data for personalization or segmentation should be mastered in Marketing Cloud
C. User consent information. Customer Journey flow. Counsel and compliance preferences should be mastered in B2C Commerce
D. Heroku should be used to master ecommerce transactions, including order records, customer product affinity, and promotion eligibility

正解：A、B

解説：
Marketing Cloud should be the system of record for lifetime engagement tracking and history, as well as other data for personalization or segmentation, as it is the system that collects and analyzes the customer's interactions and behaviors across multiple channels and touchpoints. Marketing Cloud can also use features like Audience Builder and Contact Builder to create unified customer profiles and segments based on various data sources3 . Service Cloud should be the system of record for storing primary attributes (name, address, birthday, phone, and email) about the customer, as it is the system that represents a person across multiple Salesforce clouds and can store and manage the customer's consent and compliance preferences using features like Individual object, Data Protection and Privacy, and Consent Management .

質問 # 30
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