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| Topic | Details |
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| Topic 1 | - Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.
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| Topic 2 | - Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.
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| Topic 3 | - AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.
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| Topic 4 | - Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.
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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q99-Q104):
NEW QUESTION # 99
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning architect, what must you do to present offers from the two groups?
- A. Enable an engagement policy for the second group.
- B. Create a decision strategy at the Issue-level
- C. Set contact limits for both the groups.
- D. Map a real-time container to the Top-level or Issue-level.
Answer: D
Explanation:
To present offers from the two groups, you must map a real-time container to the Top-level or Issue-level. A real-time container is a configuration that defines how to deliver offers and treatments to a specific channel, such as a website or a mobile app. By mapping a real-time container to the Top-level or Issue-level, you can enable all the offers under that level to be available for delivery through that channel. Verified Reference: Pega Academy - Decisioning Consultant - Configuring real-time containers
NEW QUESTION # 100
A financial services organization introduces a new policy that limits each customer to two promotional emails per month. To meet compliance requirements, the implementation team must configure this limit in the Next- Best-Action Designer.
Which configuration steps achieve the desired email frequency limit?
- A. Create a suppression policy that uses a two-email threshold and a monthly tracking period.
- B. Configure an engagement policy that applies email limits to customer groups only.
- C. Set customer contact limits for the email channel with a two-message monthly restriction.
- D. Establish context-level limits that track two monthly interactions across channels.
Answer: C
NEW QUESTION # 101
You are the decisioning architect on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?
- A. Customer contact policy
- B. Predicted customer behavior
- C. Offer relevancy
- D. Offer eligibility
Answer: B
Explanation:
The prioritization expression is a formula that calculates the priority score of each offer for each customer, based on various factors that reflect the customer needs and the business objectives. One of the most important factors is the predicted customer behavior, which is measured by the propensity. The propensity is a value that indicates how likely a customer is to accept an offer, based on their attributes and behaviors. The propensity is calculated by using predictive analytics models that learn from historical data and feedback. The higher the propensity, the higher the priority score, making the offer more relevant and valuable for the customer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]
NEW QUESTION # 102
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning architect, what do you configure to select the best offer from both groups based on customer behavior?
- A. Enable a business value in the prioritization formula.
- B. Create an adaptive model rule at the Issue-level.
- C. Ensure that the propensity is enabled in Arbitration tab.
- D. Create a prioritization decision strategy at the Group-level.
Answer: C
Explanation:
To select the best offer from both groups based on customer behavior, you need to ensure that the propensity is enabled in Arbitration tab. Propensity is a measure of how likely a customer is to accept an offer, based on their past behavior and profile. By enabling propensity in Arbitration tab, you can compare the propensities of different offers across groups and select the one with the highest propensity as the next best action. Verified Reference: Pega Academy - Decisioning Consultant - Arbitrating actions
NEW QUESTION # 103
MyCo, a mobile company, uses Pega Customer Decision Hub'" to display offers to customers on its website.
The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning architect, what must you do to present offers from the two groups'
- A. Enable an engagement policy for the second group.
- B. Set contact limits for both the groups.
- C. Create a decision strategy at the Issue-level.
- D. Map a real-time container to the Top-level or Issue-level.
Answer: D
NEW QUESTION # 104
......
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