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| Section | Objectives |
|---|---|
| Topic 1: Competency 1: Operations Management Fundamentals | - Operations strategy and competitive priorities - History and evolution of operations management - Product and service design |
| Topic 2: Competency 4: Supply Chain Management | - Inventory management - Supply chain design and strategy - Sourcing and procurement - Logistics and distribution |
| Topic 3: Competency 6: Production Planning and Scheduling | - Master Production Schedule (MPS) - Aggregate planning - Material Requirements Planning (MRP) - Just-in-Time (JIT) and Kanban systems - Theory of Constraints (TOC) |
| Topic 4: Competency 3: Process Improvement and Problem Solving | - Cause-and-effect diagrams (fishbone diagrams) - Six Sigma methodology - Statistical Process Control (SPC) - Plan-Do-Study-Act (PDSA) cycle - Lean operations and waste elimination |
| Topic 5: Competency 5: Capacity Planning and Facility Layout | - Facility layout types (process, product, cellular, fixed-position) - Location analysis and decisions - Capacity planning strategies |
| Topic 6: Competency 2: Quality Management | - Quality management philosophies (Deming, Juran, Crosby) - Total Quality Management (TQM) - Malcolm Baldrige National Quality Award criteria - Cost of quality (prevention, appraisal, internal/external failure) |
| Topic 7: Competency 7: Forecasting | - Quantitative forecasting methods (moving averages, exponential smoothing) - Forecast accuracy measures - Qualitative forecasting methods |
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WGU Operations-Management 인증시험 최신버전덤프만 마련하시면WGU Operations-Management시험패스는 바로 눈앞에 있습니다. 주문하시면 바로 사이트에서 pdf파일을 다운받을수 있습니다. WGU Operations-Management 덤프의 pdf버전은 인쇄 가능한 버전이라 공부하기도 편합니다. WGU Operations-Management 덤프샘플문제를 다운받은후 굳게 믿고 주문해보세요. 궁금한 점이 있으시면 온라인서비스나 메일로 상담받으시면 됩니다.
질문 # 44
What is the primary purpose in using the master production schedule (MPS) in the marketing department of an organization?
정답:D
설명:
Comprehensive and Detailed Explanation (#270 words):
The primary purpose of using theMaster Production Schedule (MPS)-including from a marketing
/customer-commitment perspective-isto manage the demand for promised deliveries(AnswerA).
In the planning hierarchy, forecasts and customer requirements are translated into a detailed schedule. The document explains that, based on demand forecasting, the organization creates aMaster Plan Schedule (MPS) where "specific dates are set in detail," and that the MPS is then used to plan material requirements. This makes the MPS the central bridge between what the market is asking for and what operations can realistically commit to.
Marketing uses the MPS not to "create" demand, but tocoordinate commitments: delivery promises, timing, and order quantities must align with feasible production and materials availability. If marketing promises deliveries that the MPS cannot support, the system experiences late orders, expediting, and customer dissatisfaction.
Therefore, MPS in a marketing context supportsavailable-to-promise discipline, ensuring customer commitments are consistent with operational reality and planned workloads. It is a planning control instrument, not a tool for controlling production departments or identifying new product demand.
질문 # 45
How does the status of overall customer satisfaction support supply chain objectives?
정답:D
설명:
Comprehensive and Detailed Explanation (#250 words):
Overallcustomer satisfaction measures supply chain efficiency.
Customer satisfaction reflects how well the supply chain performs in:
* On-time delivery
* Order accuracy
* Product availability
* Responsiveness
Efficient supply chains deliver value reliably with minimal waste. High satisfaction signals that processes are synchronized and effective.
The other options measure internal metrics, not end-to-end performance. Operations Management emphasizes customer satisfaction as aleading indicatorof supply chain health and efficiency.
질문 # 46
What is the common theme in total quality management (TQM) across all functions in an organization?
정답:A
설명:
The unifying and central theme of Total Quality Management (TQM) across all organizational functions isto satisfy customer needs.
TQM is built on the premise thatquality is defined by the customer, not by internal standards alone. Every function-marketing, operations, finance, human resources, procurement, and logistics-contributes directly or indirectly to customer satisfaction.
In Operations Management, this philosophy translates into:
* Designing processes that consistently meet customer requirements
* Reducing variability and defects that impact customer experience
* Aligning internal performance metrics with external satisfaction measures Customer satisfaction goes beyond product features. It includes:
* Reliability
* Timeliness
* Service responsiveness
* Ease of use
* Perceived value
Options such as management software, individual rewards, or profit from changes aresecondary outcomes, not the core objective. Profitability is achievedbecausecustomer needs are met consistently, not as a substitute goal.
TQM frameworks such as Deming's philosophy, ISO standards, and Six Sigma all reinforce customer focus as the guiding principle. Continuous improvement efforts are justified and prioritized based on their impact on customer satisfaction.
Therefore, satisfying customer needs serves as thestrategic anchorthat aligns all functions, drives collaboration, and sustains long-term organizational success.
질문 # 47
What is a bottleneck in a flowchart?
정답:D
설명:
Comprehensive and Detailed Explanation (#250 words):
Abottleneckis thelongest task in the process, limiting the overall system throughput.
In Operations Management, the bottleneck determines themaximum capacity of the entire system. No matter how efficient other stages are, output cannot exceed the bottleneck's capacity.
Bottlenecks cause:
* Queue buildup
* Increased waiting time
* Underutilization of downstream resources
Identifying bottlenecks through flowcharts and process mapping is essential for process improvement. Once identified, managers can:
* Add capacity
* Reallocate resources
* Improve task methods
* Reduce variability
The other options do not define bottlenecks:
* Independent stages do not restrict flow
* Production leveling smooths output
* Storage areas indicate inventory, not constraints
TheTheory of Constraintsreinforces that improving non-bottleneck stages has little impact unless the bottleneck is addressed.
질문 # 48
Which two areas should managers consider in order to adapt to the business dynamics affecting their company?
Choose 2 answers
정답:A,D
설명:
Managers must considercontrol over internal operationsandinfluence and leverage over suppliersto adapt effectively to changing business dynamics.
Internal operational control determines how quickly a firm can:
* Adjust capacity
* Improve quality
* Reduce cost
* Respond to demand changes
Supplier influence is equally critical in modern supply chains. Strong supplier relationships improve:
* Reliability
* Cost stability
* Innovation
* Responsiveness
Operations Management emphasizes that competitiveness increasingly depends onsupply chain coordination
, not isolated firm performance.
The other options are less relevant:
* Firms rarely influence future legislation
* Advertising costs relate to marketing strategy, not operational adaptability Thus, effective supply chain management requires both internal excellence and external collaboration.
질문 # 49
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