PEGACPDC25V1指南，PEGACPDC25V1考試證照

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Pegasystems PEGACPDC25V1 考試大綱：

主題	簡介
主題 1	Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.
主題 2	Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.
主題 3	Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.
主題 4	Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.
主題 5	Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.

>> PEGACPDC25V1指南 <<

PEGACPDC25V1考試證照 & PEGACPDC25V1考試資料

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最新的 Pega Decisioning Consultant PEGACPDC25V1 免費考試真題 (Q106-Q111):

問題 #106
A bank has been running traditional marketing campaigns for many years. One such campaign sends an offer email to qualified customers on day one. On day five, the bank presents a similar offer if the first email is ignored.
If you re-implement this requirement by using the always-on outbound customer engagement paradigm, how do you approach this scenario?

A. Configure a primary schedule for the original offer email and setup an ad-hoc schedule to send the second email.
B. Create an action with a flow that contains two Send Email shapes, one for each email. Set appropriate wait times between the shapes.
C. Configure the primary schedule to run daily and let the artificial intelligence (AI) choose the best action based on engagement policies.
D. Create two segments to identify the target audience for each of the two offer emails: day one, and day five. Set up two schedules per day for the two segments.

答案：C

解題說明：
The always-on outbound customer engagement paradigm relies on AI to select the best action for each customer at any given time, based on their profile, context, and behavior. You do not need to create separate segments or schedules for different offers or timings. You can configure the primary schedule to run daily and let the AI choose the best action based on engagement policies, such as contact policies, eligibility rules, suitability rules, and arbitration. The AI will also learn from the customer responses and optimize the action selection over time.

問題 #107
U+ Bank, a retail bank, uses the Business Operations Environment to perform business changes. The team members of the Business Content team and Enterprise Capabilities team perform several roles in the change management process.
Select each role on the left and drag it to the task descriptions to which the role corresponds on the right.

答案：

解題說明：
A close-up of a task AI-generated content may be incorrect.

問題 #108
Regional Bank experiences an unexpected system outage affecting online banking services across multiple locations. The bank needs to immediately inform all customers about the temporary service disruption and provide alternative banking options. The communication must reach every customer simultaneously and should not be repeated.
Which communication approach should the bank use to address this urgent customer notification requirement?

A. Create a one-time action to deliver Immediate batch communication to all customers
B. Schedule a regular always-on outbound communication with engagement policies
C. Configure a promotional campaign with targeted audience segmentation rules
D. Send individual personalized messages through the standard outbound schedules

答案：A

問題 #109
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel. If the following volume constraint is applied, how many actions are delivered by the outbound run?

A. 75 SMSes and 25 emails
B. 0
C. 75 emails 25 SMSes
D. 1

答案：C

解題說明：
The outbound run delivers 75 emails and 25 SMSes for the Standard card offer because the volume constraint is set to limit the number of actions per channel per day. The email channel has a limit of 75 actions per day, so all 75 email offers are delivered. The SMS channel has a limit of 25 actions per day, so only 25 SMS offers are delivered. The remaining 50 SMS offers are not delivered because they exceed the volume constraint.

問題 #110
U+ Bank, a retail bank, uses the business operations environment to perform its business changes. The bank carries out these changes in the Pega Customer Decision Hub portal by using revision management features or the 1:1 Operations Manager portal.
For each task, select the correct portal in which you perform the build tasks based on best practices.

答案：

解題說明：

Explanation:

問題 #111
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