ITILFND_V4 Exams | Pass ITILFND_V4 Test

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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Focus on value
- Collaborate and promote visibility
- Optimize and automate
- Start where you are
- Keep it simple and practical
- Progress iteratively with feedback
- Think and work holistically
Topic 2: Understand the activities of the service value chain- Deliver & Support
- Design & Transition
- Obtain/Build
- Improve
- Plan
- Engage
Topic 3: Understand the four dimensions of service management- Organizations and People
- Partners and Suppliers
- Information and Technology
- Value Streams and Processes
Topic 4: Know the purpose and key terms of 15 ITIL practices- Information Security Management
- Supplier Management
- Service Configuration Management
- Problem Management
- Relationship Management
- Deployment Management
- Incident Management
- Continual Improvement
- Service Level Management
- Service Desk
- Change Control
- Monitoring and Event Management
- IT Asset Management
- Release Management
- Service Request Management
Topic 5: Understand the key concepts of service management- Describe the key concepts of creating value with services
- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
Topic 6: Understand the purpose and components of the ITIL service value system- Service Value Chain
- Guiding Principles
- Continual Improvement
- Governance
- Practices

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EXIN ITIL 4 Foundation Sample Questions (Q66-Q71):

NEW QUESTION # 66
Which practice owns and manages issues, queries and requests from users?

Answer: A


NEW QUESTION # 67
Identify the missing word(s) in the following sentence:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and
[?].

Answer: A


NEW QUESTION # 68
Which dimension considers how knowledge assets should be protected?

Answer: A


NEW QUESTION # 69
Which BEST describes the purpose of the 'improve' value chain activity?

Answer: A


NEW QUESTION # 70
Which practice has a purpose that includes managing authentication and non-repudiation?

Answer: D


NEW QUESTION # 71
......

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