높은통과율MB-230최신인증시험덤프공부자료

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Microsoft MB-230 시험은 다중 선택형 형식의 40-60문항으로 구성됩니다. 시험 시간은 150분이며, 합격 점수는 1000점 중 700점 이상입니다. 이 시험은 영어, 일본어, 한국어 및 중국어(간체)를 포함한 여러 언어로 제공됩니다. Microsoft는 MB-230 시험을 볼 때 최소 2년 이상의 고객 서비스 관리 경험이 필요하다고 권장합니다.

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MB-230덤프샘플 다운 & MB-230시험문제모음

MB-230시험은 영어로 출제되는 만큼 시험난이도가 높다고 볼수 있습니다.하지만 MB-230덤프만 있다면 아무리 어려운 시험도 쉬워집니다. 오르지 못할 산도 정복할수 있는게 MB-230덤프의 우점입니다.MB-230덤프로 시험을 패스하여 자격증을 취득하시면 굳게 닫혔던 취업문도 자신있게 두드릴수 있습니다. MB-230덤프를 구매하시고 공부하시면 밝은 미래를 예약한것과 같습니다.

Microsoft MB-230 시험요강:

주제소개
주제 1
  • Implement Dynamics 365 Contact Center: This topic prepares Microsoft functional consultants to deploy and configure Dynamics 365 Contact Center solutions. Key areas include managing communication channels to offer multichannel customer support, implementing agent productivity features for efficient task handling, and setting up agent workspaces for streamlined operations.
주제 2
  • Extend Customer Service by Using Microsoft Power Platform: Microsoft functional consultants enhance their expertise by learning to configure model-driven apps tailored for Customer Service scenarios. The topic includes creating custom apps to meet specific business needs and implementing Copilot Studio to automate and enhance service workflows.
주제 3
  • Manage Cases, Knowledge Management, and Feedback: This topic equips Microsoft functional consultants to create and manage cases effectively, ensuring smooth resolution processes. The subject explores configuring foundational Customer Service components, enabling the use of Knowledge Management to streamline information sharing. Additionally, capturing customer feedback with Customer Voice empowers consultants to gather actionable insights.
주제 4
  • Implement Scheduling and Routing: This section trains Microsoft functional consultants to configure service scheduling for optimizing resource allocation. It includes setting up routing processes to ensure customer inquiries are directed to the appropriate channels or personnel. The focus on scheduling and routing prepares consultants to design seamless workflows and reduce response time, improving overall operational efficiency within Customer Service environments.

최신 Microsoft Dynamics 365 MB-230 무료샘플문제 (Q323-Q328):

질문 # 323
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.
You need to automatically create cases from emails sent to the support@contoso.com email address.
Solution: Create an automatic record creation and update rule. Set the Source type to Email, and then select the queue. Configure conditions for record creation.
Does the solution meet the goal?

정답：A

설명：
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/automatically-create-case-from-email


질문 # 324
A company uses Dynamics 365 Customer Service.
The schedule shows working intervals of 45 minutes. The intervals cause customer service representatives to have too much free time during working hours. The company wants to change the intervals to every 30 minutes.
You need to configure the intervals.
What should you configure?

정답：E

설명：
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-time-groups


질문 # 325
You are customizing an Omnichannel for Customer Service implementation for a call center.
The call center manager wants to create a new quick response for agents to save time typing a greeting message.
You need to create a quick response that includes a customer's full name.
How should you create the quick response?

정답：C

설명：
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-quick-replies


질문 # 326
A company uses Dynamics 365 Customer Service.
You need to implement queues to meet company requirements.
Which types of queues should you use? To answer, drag the appropriate queue types to the correct requirements. Each queue type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

정답：

설명：

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-queues-manage-activities-cases


질문 # 327
You manage Dynamics 365 for Customer Service.
You need to create a list of holidays and ensure that existing service-level agreements (SLAs) observe those holidays.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

정답：

설명：

Explanation

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/create-customerservice-s


질문 # 328
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