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EXIN ITILFNDv4 (ITIL 4 Foundation) Exam is a certification exam that validates the knowledge and understanding of IT Service Management (ITSM) principles and practices. It is an entry-level exam that is designed for individuals who are interested in ITSM and want to learn more about it. ITILFND_V4 Exam covers the latest version of the ITIL framework, which is ITIL 4.

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EXIN ITILFNDv4 (ITIL 4 Foundation) Certification Exam is a globally recognized certification program that validates an individual's foundational knowledge of IT Service Management (ITSM). ITIL 4 Foundation is the latest version of the ITIL framework, which is widely adopted by organizations worldwide to improve their IT service management practices. ITIL 4 Foundation certification is ideal for IT professionals who are seeking to enhance their knowledge of ITIL 4 and gain a comprehensive understanding of IT service management.

EXIN ITIL 4 Foundation Sample Questions (Q342-Q347):

NEW QUESTION # 342
Which statement about the known error database (KEDB) is CORRECT?

A. It is a part of the configuration management database (CMDB) and contains workarounds
B. It is maintained by problem management and is used by the service desk to help resolve incidents
C. It is maintained by the service desk and updated with the details of each new incident
D. It is maintained by incident management and contains solutions to be implemented by problem management

Answer: B

NEW QUESTION # 343
What is used as a tool to help define and measure performance?

A. A service level agreement
B. A continual improvement register
C. An incident record
D. A change schedule

Answer: A

NEW QUESTION # 344
Which practice involves the management of vulnerabilities that were not identified before the service went live?

A. Service request management
B. Problem management
C. Change control
D. Service level management

Answer: B

NEW QUESTION # 345
Which statement about a `continual improvement register' is CORRECT?

A. It should be re-prioritized as ideas are documented
B. It should be managed at the senior level of the organization
C. There should only be one for the whole organization
D. It should be used to capture user demand

Answer: A

NEW QUESTION # 346
An SLA is a service level agreement. Which describes the 'watermelon SLA' effect?

A. A single SLA defines target service levels for multiple customers, so every customer sees reports about other customers' experiences
B. The metrics in an SLA are focused on internal measures, so that reports show everything is good, while the customer is not satisfied
C. SLA targets change very frequently, so that each report includes new measures and trends cannot be analyzed
D. Introducing SLAs for a service enables customers to see that the service provider is doing a really good job, so this improves satisfaction

Answer: B

NEW QUESTION # 347
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