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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Notifications, Emails, and Interactions	- Notifications and collaboration 1. In-app notifications 2. Internal collaboration tools - Email processing 1. Inbound/outbound email channels 2. Email templates and interaction tracking
Work Assignment and Routing	- Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention - Queues and assignment rules 1. Assignment rules based on SR attributes 2. Queue configuration 3. Agent capacity and availability
Productivity and Contact Center Tools	- Agent productivity tools 1. Dashboards and analytics 2. Hotkeys and shortcuts 3. SmartText configuration
Computer Telephony Integration (CTI)	- Telephony integration setup 1. Call flows configuration 2. Redwood CTI toolbar setup 3. Screen pop functionality
Redwood UX and AI Features	- Redwood interface configuration 1. Activities timeline 2. Workflow implementation platform - AI capabilities 1. Knowledge recommendations 2. SR classification AI
Customer Entitlements and Action Plans	- Entitlements and SLAs 1. Milestones and operating calendars 2. Notifications and performance tracking 3. Coverage and service tiers - Action Plans 1. Action plan templates 2. Execution within service requests
Managing and Extending Service Requests	- Service Request configuration and lifecycle management 1. Scheduled processes and automation 2. Profile options and system configuration 3. SR outcomes and resolutions 4. Service catalog and category hierarchy 5. User and role management - Application Composer extensions 1. Groovy scripting for business logic 2. Object workflows 3. Custom objects and fields
Digital Customer Service and Chat	- Digital Customer Service (DCS) 1. Embedding Fusion Service in external apps 2. UI themes and branding - Chatbot and automation 1. Virtual assistant configuration
Data Migration and Integration	- Data import/export 1. FBDI import 2. Import Management tool

>> Oracle 1Z0-1064-26 Latest Exam Labs <<

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q54-Q59):

NEW QUESTION # 54
What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Obtain the Change Password Link and add it to your DCS page.
B. Enable the "Password Reset" option in the User Administration component.
C. Instruct users that they can only change their password by chatting with an agent.
D. Add the Password Reset component to your DCS application.

Answer: A

NEW QUESTION # 55
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
B. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
C. Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
D. Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
E. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.

Answer: C,D,E

NEW QUESTION # 56
Which two steps are needed to create a new business object in Digital Customer Service?

A. Assign the new business object to a page.
B. Assign the new business object to a new component.
C. Assign object access roles to an administrative user.
D. Map a Visual Builder Cloud Service business object to the object API.

Answer: C,D

NEW QUESTION # 57
When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A. 1,3,2,4
B. 1,2,3,4
C. 3,2,4,1
D. 2,4,3,1

Answer: B

NEW QUESTION # 58
Digital Customer Service application configuration settings in json.cfg include which four options?

A. Service request links
B. Default notification preferences
C. Default chat channel preferences
D. Knowledge management language locales
E. Default timezone
F. Knowledge management article links
G. Default communication preferences
H. Product and category filtering

Answer: A,D,F,H

NEW QUESTION # 59
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